This was my first time dining at Cava, and it will absolutely be my last. The service was beyond horrible. I asked two employees about a couple of menu items. The first young woman was polite and actually took the time to explain what I was asking. The second employee I asked—a younger gentleman—didn’t answer at all. Instead, he just looked over at an older man I’m assuming was the supervisor. After they exchanged a look, the supervisor didn’t bother to help either. He curtly told me to “read the paper taped to the glass,” because it would tell me “everything I needed to know.” No explanation, no courtesy—just attitude. At that point I was already disgusted, but I’d already ordered, so I paid nearly $20 for food I didn’t even feel welcome to buy. Then it somehow got worse. The dining area was filthy. The tables were dirty, and since I was eating with my sister and my daughter, we had to clean our own table just to sit down. Once we started eating, my sister had to go back to the counter to ask for my salad dressings because the same employee who ignored my question didn’t bother to include them. While I was eating, the food was spicy, so I went to grab a straw for my water—and that’s when I completely lost my appetite. The utensil container had trash sitting in the bottom of it. Trash. In the same place customers are supposed to grab clean utensils and straws. I couldn’t take another bite. I wasted almost $20 on miserable service in a dirty restaurant. Between the rudeness, the missing items, and the obvious lack of cleanliness, this experience was unacceptable.
CAVA
Excerpts
This was my first time dining at Cava, and it will absolutely be my last. The service was beyond horrible. I asked two employees about a couple of menu items. The first young woman was polite and actually took the time to explain what I was asking. The second employee I asked—a younger gentleman—didn’t answer at all. Instead, he just looked over at an older man I’m assuming was the supervisor. After they exchanged a look, the supervisor didn’t bother to help either. He curtly told me to “read the paper taped to the glass,” because it would tell me “everything I needed to know.” No explanation, no courtesy—just attitude. At that point I was already disgusted, but I’d already ordered, so I paid nearly $20 for food I didn’t even feel welcome to buy. Then it somehow got worse. The dining area was filthy. The tables were dirty, and since I was eating with my sister and my daughter, we had to clean our own table just to sit down. Once we started eating, my sister had to go back to the counter to ask for my salad dressings because the same employee who ignored my question didn’t bother to include them. While I was eating, the food was spicy, so I went to grab a straw for my water—and that’s when I completely lost my appetite. The utensil container had trash sitting in the bottom of it. Trash. In the same place customers are supposed to grab clean utensils and straws. I couldn’t take another bite. I wasted almost $20 on miserable service in a dirty restaurant. Between the rudeness, the missing items, and the obvious lack of cleanliness, this experience was unacceptable.
I spent a full week reviewing this CAVA for TikTok, pulling up every day with the same simple order just to test how each shift performs. What I learned is that this location has one of the most interesting and consistent crews I’ve seen. …
I spent a full week reviewing this CAVA for TikTok, pulling up every day with the same simple order just to test how each shift performs. What I learned is that this location has one of the most interesting and consistent crews I’ve seen. …
Dishes from CAVA are a bit different than what I’m used to from your typical Mediterranean restaurant. I ordered the lamb and sweet potato bowl. …