I would give this establishment a ZERO if allowed. Ordered online. Specified spice level for all dishes, order was well over $120 for family of 9. Picked up and brought home, all dishes that were requested at a spice level of 1 or 0 were so spicy they couldn’t be comfortably consumed. Called immediately and asked for the order to be repeated to me. Female on the other end read it back as it was ordered, when I told her that the spice levels were not as ordered I was asked if I wanted them remade. I told them I preferred a refund as traveling back to the restaurant was going to take 40 min round trip and I was not interested in making the drive again. I asked her to please get a manager, she put me on hold and came back and said the dishes would have to be returned or I could have a credit for next time, and at that time I told her honestly there probably wouldn’t be a “next time” . I again asked for a manager and asked why that request hadn’t been fulfilled yet. Was put on hold yet again and when someone returned to the line I was told it was the manager. I told him the situation, I said I would like a refund for the dishes that our family couldn’t eat as I had ordered them correctly and that it wasn’t my fault the restaurant had made them incorrectly. He stated it was policy to have them returned in order to receive a refund when I asked if I would be compensated for gas and time to do so he didn’t answer me. I told him I would be happy to instead leave a google review with photos so we could both be inconvenienced. Thank you again Lemongrass for the terrible food and service!
Lemon Grass
Excerpts
I would give this establishment a ZERO if allowed. Ordered online. Specified spice level for all dishes, order was well over $120 for family of 9. Picked up and brought home, all dishes that were requested at a spice level of 1 or 0 were so spicy they couldn’t be comfortably consumed. Called immediately and asked for the order to be repeated to me. Female on the other end read it back as it was ordered, when I told her that the spice levels were not as ordered I was asked if I wanted them remade. I told them I preferred a refund as traveling back to the restaurant was going to take 40 min round trip and I was not interested in making the drive again. I asked her to please get a manager, she put me on hold and came back and said the dishes would have to be returned or I could have a credit for next time, and at that time I told her honestly there probably wouldn’t be a “next time” . I again asked for a manager and asked why that request hadn’t been fulfilled yet. Was put on hold yet again and when someone returned to the line I was told it was the manager. I told him the situation, I said I would like a refund for the dishes that our family couldn’t eat as I had ordered them correctly and that it wasn’t my fault the restaurant had made them incorrectly. He stated it was policy to have them returned in order to receive a refund when I asked if I would be compensated for gas and time to do so he didn’t answer me. I told him I would be happy to instead leave a google review with photos so we could both be inconvenienced. Thank you again Lemongrass for the terrible food and service!
I’m a little bit mixed on my feelings. I think the sushi portion sizes were a bit small whereas the entree sizes were very generous. For the flavor and quality of food the Sushi was really good and the entrees were subpar with over cooked chicken and shrimp and nearly no flavor. For my entrees I got a spicy level 1 where 0 is the lowest and 5 is the highest and I don’t think my food was made in the same restaurant as flavor. The staff was very nice and the food was piping hot even when I got home. Not sure if the chef just forgot where the seasonings were tonight. I’ve had a bunch of folks rave about the flavor of Lemon Grass. Will likely give it another shot but if the second is like the first, no chance I go back for a third.
I’m a little bit mixed on my feelings. I think the sushi portion sizes were a bit small whereas the entree sizes were very generous. For the flavor and quality of food the Sushi was really good and the entrees were subpar with over cooked chicken and shrimp and nearly no flavor. For my entrees I got a spicy level 1 where 0 is the lowest and 5 is the highest and I don’t think my food was made in the same restaurant as flavor. The staff was very nice and the food was piping hot even when I got home. Not sure if the chef just forgot where the seasonings were tonight. I’ve had a bunch of folks rave about the flavor of Lemon Grass. Will likely give it another shot but if the second is like the first, no chance I go back for a third.
Coming from Asia, I tempered my expectations when visiting but was pleasantly surprised by the service and food at this place. My family ordered the chicken fried rice (chicken a little overcooked), red curry chicken, and lunch special (yellow curry). The portions were generous and the flavor was good. Our waiter was attentive and helpful. Clean bathrooms. Would definitely go back!