I placed an order on Uber Eats for pickup. My husband left one minute later to drive 8 minutes away to pick it up from the restaurant. When he arrived, the blonde at the counter told him the order was canceled. She told him I called and canceled the order, and then changed her story and said Uber Eats called and canceled the order. I of course did NOT call and cancel the order. Why would I do that? We wanted the food; Hence placing the order and sending my husband to get it to begin with. Okay, whatever, they’ve confused whose order they’ve canceled. Fine. When he asked to just place the order again, the blonde got smart with him and said “well do you have another wife who called and canceled the order?” Excuse me what? Why would you say that? Just take the damn order and make the food. At this point the level of customer service is completely unacceptable. We are in your establishment to give you money for food. Instead of owning up to a simple mistake and just making the order and taking our money, you get ugly and smart with us? Makes no sense. Anyway, never again. I actually read some bad reviews about Rice Box on Facebook recently but paid no attention because we like the food and eat here regularly, both in the small restaurant and take-out. But this experience was completely uncalled for, unnecessary, and shocking that they would argue with us about such a stupid thing. They could have just made the food and collected $35 from us. Wow. Just wow. And really sad.
Rice Box
Excerpts
I placed an order on Uber Eats for pickup. My husband left one minute later to drive 8 minutes away to pick it up from the restaurant. When he arrived, the blonde at the counter told him the order was canceled. She told him I called and canceled the order, and then changed her story and said Uber Eats called and canceled the order. I of course did NOT call and cancel the order. Why would I do that? We wanted the food; Hence placing the order and sending my husband to get it to begin with. Okay, whatever, they’ve confused whose order they’ve canceled. Fine. When he asked to just place the order again, the blonde got smart with him and said “well do you have another wife who called and canceled the order?” Excuse me what? Why would you say that? Just take the damn order and make the food. At this point the level of customer service is completely unacceptable. We are in your establishment to give you money for food. Instead of owning up to a simple mistake and just making the order and taking our money, you get ugly and smart with us? Makes no sense. Anyway, never again. I actually read some bad reviews about Rice Box on Facebook recently but paid no attention because we like the food and eat here regularly, both in the small restaurant and take-out. But this experience was completely uncalled for, unnecessary, and shocking that they would argue with us about such a stupid thing. They could have just made the food and collected $35 from us. Wow. Just wow. And really sad.
Very disappointing experience. We ordered three different dishes, and none of them were good. The Pad Thai and the rice lacked flavor, and the meat did not taste fresh. Overall, the food quality was very poor. Unfortunately, I would not recommend this restaurant based on our visit.
Very disappointing experience. We ordered three different dishes, and none of them were good. The Pad Thai and the rice lacked flavor, and the meat did not taste fresh. Overall, the food quality was very poor. Unfortunately, I would not recommend this restaurant based on our visit.
Great people! Great food! The blonde worker at the counter, (not going to say her name) is absolutely so helpful and kind! I loved my experience at the rice box.