We visited on Friday, January 16th and unfortunately had a very concerning experience. My daughter ordered the plain grilled salmon and it arrived clearly undercooked and raw in the center. We let our server know, and he was excellent—attentive, professional, and doing everything he could to fix the situation. While the salmon was being remade, we could hear the manager speaking to the kitchen, telling them to temp the salmon and asking if they were actually using a thermometer. Despite that, the replacement salmon also came out raw. It was also covered in hickory bourbon sauce even though the original order had been plain. After two failed attempts, the server offered to replace the meal with chicken. What was frustrating was the lack of management involvement. The manager never came to our table during any of the issues—no apology for the wait, no attempt to make it right. After the second raw salmon, the server offered to send her over and we heard him ask her, but she still did not come. She only came to the table after the check arrived—and only because I requested to speak with her. Her explanation was that the salmon was undercooked because it is cooked from frozen, and she insisted they were temping it properly but claimed that was still why it was coming out raw. That didn’t make sense—proper temperature verification should ensure safe doneness regardless of whether something starts frozen or thawed. My biggest concern is that my daughter ate a few bites of the first salmon before realizing it was raw. I noticed the problem with the second plate immediately and stopped her from eating it. Our server truly did everything right, but the repeated issues from the kitchen and the manager’s response raised serious concerns about food safety and proper thermometer use at this location.
Ruby Tuesday
Excerpts
We visited on Friday, January 16th and unfortunately had a very concerning experience. My daughter ordered the plain grilled salmon and it arrived clearly undercooked and raw in the center. We let our server know, and he was excellent—attentive, professional, and doing everything he could to fix the situation. While the salmon was being remade, we could hear the manager speaking to the kitchen, telling them to temp the salmon and asking if they were actually using a thermometer. Despite that, the replacement salmon also came out raw. It was also covered in hickory bourbon sauce even though the original order had been plain. After two failed attempts, the server offered to replace the meal with chicken. What was frustrating was the lack of management involvement. The manager never came to our table during any of the issues—no apology for the wait, no attempt to make it right. After the second raw salmon, the server offered to send her over and we heard him ask her, but she still did not come. She only came to the table after the check arrived—and only because I requested to speak with her. Her explanation was that the salmon was undercooked because it is cooked from frozen, and she insisted they were temping it properly but claimed that was still why it was coming out raw. That didn’t make sense—proper temperature verification should ensure safe doneness regardless of whether something starts frozen or thawed. My biggest concern is that my daughter ate a few bites of the first salmon before realizing it was raw. I noticed the problem with the second plate immediately and stopped her from eating it. Our server truly did everything right, but the repeated issues from the kitchen and the manager’s response raised serious concerns about food safety and proper thermometer use at this location.
My boyfriend and I came to celebrate our 3 year anniversary and we both loved the atmosphere, our server Amber was awesome and everyone we encountered was polite, friendly and attentive. The chef was on top of their game tonight and everything was cooked to perfection - we couldn’t believe the flavor behind every bite! We will definitely be coming back!
My boyfriend and I came to celebrate our 3 year anniversary and we both loved the atmosphere, our server Amber was awesome and everyone we encountered was polite, friendly and attentive. The chef was on top of their game tonight and everything was cooked to perfection - we couldn’t believe the flavor behind every bite! We will definitely be coming back!
Welcoming staff and wonderful food. Went around 7 pm on a Friday night and they were the busiest I think I've ever seen them. Which is unfortunate because this place is awesome. I overheard some people talking at the bar when they were introducing themselves to others, from all different states. It's nice to see travelers stop here as we're not too far off 295. And I just realized I lost my reciept so I don't have our servers name but he was GREAT! Made us feel like there was no rush for anything, he was helpful with our questions, and came by at just the right times. Refills were on point. ALL the staff was welcoming and nice truthfully! There were tons of people sitting at the bar but the atmosphere was relaxed and was surprisingly not loud at all. Our food took a bit to come out, which for me is fine cause everyone was working and if I wanted fast food I'd have gone to McDonald's. The manager brought us our food, and apologized that there was a bit of wait but frankly I didn't even notice how long it had been because we were just finishing our appetizers. The food was phenomenal, don't discount that chicken Cesar salad! I'd assumed it would be Romain but was Iceberg lettuce, HOWEVER the lettuce was fresh and flavorful. The dressing is to die for! One photo I didn't get the was the ultimate chocolate cake. It was soft and the flavor kept developing in your mouth. Rich but not too rich and definitely not too sweet. We sat and watched some baseball on the TV as we were sitting next to the bar. No one ever made us feel like we had to leave quickly and since they did still have tables, we just relaxed and enjoyed some time out of the house. Our server in fact once he brought our check that there was no rush whatsoever, to take our time and enjoy ourselves. Never once had a bad experience here personally and we will absolutely be returning! From the staff to the customers it felt like we were all family in there tonight. I'm sorry anyone had a bad experience here and I understand it can happen but I'd urge those people to maybe try to give it one more shot cause it can be great.