Bad service will destroy a business—and today was proof. I arrived at 1:40 PM. By 2:45 PM, I still hadn’t been given water or a place setting. By 3:15 PM, I had to ask for my food to-go because nothing had arrived. At one point, I was literally bussing down my own table while my friends’ table was being cleaned—wild work. The only reason I’m giving the food five stars is because at this point it only exists in my imagination. ⭐⭐⭐⭐⭐ (in a dream). To be fair, there was just one server covering the entire floor, but when you know a party of 40 people is coming in, you staff for it. That’s just Business 101. Instead, here I am at 3:36 PM, still waiting, while my truck has been idling for half an hour because I started it remotely thinking I’d finally be walking out. I go out of my way to support Black-owned businesses, but situations like this make it incredibly hard to keep doing so. This is my first and last time here. At this point, they can keep my $70—I’d rather walk away with my dignity intact. I receive my to go order at 16:10. 20% GRAUTITY ADDED TO ALL CHECKS FOR SUPERIOR SERVICE! Should be scratched off the menu.
Bistro on 19
Excerpts
Bad service will destroy a business—and today was proof. I arrived at 1:40 PM. By 2:45 PM, I still hadn’t been given water or a place setting. By 3:15 PM, I had to ask for my food to-go because nothing had arrived. At one point, I was literally bussing down my own table while my friends’ table was being cleaned—wild work. The only reason I’m giving the food five stars is because at this point it only exists in my imagination. ⭐⭐⭐⭐⭐ (in a dream). To be fair, there was just one server covering the entire floor, but when you know a party of 40 people is coming in, you staff for it. That’s just Business 101. Instead, here I am at 3:36 PM, still waiting, while my truck has been idling for half an hour because I started it remotely thinking I’d finally be walking out. I go out of my way to support Black-owned businesses, but situations like this make it incredibly hard to keep doing so. This is my first and last time here. At this point, they can keep my $70—I’d rather walk away with my dignity intact. I receive my to go order at 16:10. 20% GRAUTITY ADDED TO ALL CHECKS FOR SUPERIOR SERVICE! Should be scratched off the menu.
So we opted for Door Dash spent $66 We ordered 5pc wings with cajun ranch fries. Both were cooked too hard that it was dry and crunchy. Bourbon salmon was overly sauce which would be needed to rehydrate salmon that was overcooked such a disappointment. Catfish Filet was good but I know better than ordering fried fish on delivery my fault it was soggy. I ordered brussels sprouts but got Collards instead apparently they were out. Didn't know if it was pork so we didnt risk eating them. The garlic parm mashed potatoes was the best! The garden salad was decent cant mess up salad. Biggest issue was the mac and cheese... I thought I was tripping when I tasted them. So I asked everyone to try it. It was bad but we couldn't make out what it was until my son said hey why does my Macaroni taste like dish soap. Spinach dip the cheese on the bottom was burnt and the tortillas may have been cooked fresh but they were stale and expired beforehand. First time in a long time throwing away food 😤
So we opted for Door Dash spent $66 We ordered 5pc wings with cajun ranch fries. Both were cooked too hard that it was dry and crunchy. Bourbon salmon was overly sauce which would be needed to rehydrate salmon that was overcooked such a disappointment. Catfish Filet was good but I know better than ordering fried fish on delivery my fault it was soggy. I ordered brussels sprouts but got Collards instead apparently they were out. Didn't know if it was pork so we didnt risk eating them. The garlic parm mashed potatoes was the best! The garden salad was decent cant mess up salad. Biggest issue was the mac and cheese... I thought I was tripping when I tasted them. So I asked everyone to try it. It was bad but we couldn't make out what it was until my son said hey why does my Macaroni taste like dish soap. Spinach dip the cheese on the bottom was burnt and the tortillas may have been cooked fresh but they were stale and expired beforehand. First time in a long time throwing away food 😤
The dish I enjoyed the most was the chicken and waffles....The shrimp and grits looked amazing but the taste did not equal it's appearance..I was expecting it to taste less fishy and I didn't enjoy the stewed tomatoes ..the dish tasted overall bland. I think I prefer sausage...flavor . My Mom enjoyed her meal Salisbury steak mashed potatoes and greens. The beverage.. their Arnold Palmer is very good. My family and I also really enjoyed the live music....Our to go orders the Lamp chops & Ribeye were both very good. I do plan to visit again.