Edited to add: corporate reached out to me, apologized and refunded my money, so I’m updating my review. Used the app to order a salad & a soup. Arrived at the restaurant a couple of minutes before the time the app told me to pick it up. The male employee stated they were working on my food. Cool, as they should be - they weren’t busy and had plenty of employees working. 15 minutes later, I finally asked them to just refund my money to which the employee stated my food was almost ready. I asked to speak to the manager who did not apologize - just stated they were out of the chicken we wanted so they had to make more. 20 minutes AFTER I arrived they gave me my food. No apology. No offer of a complimentary drink or anything. Will never order from them again.
Cafe Rio Fresh Modern Mexican
Excerpts
Edited to add: corporate reached out to me, apologized and refunded my money, so I’m updating my review. Used the app to order a salad & a soup. Arrived at the restaurant a couple of minutes before the time the app told me to pick it up. The male employee stated they were working on my food. Cool, as they should be - they weren’t busy and had plenty of employees working. 15 minutes later, I finally asked them to just refund my money to which the employee stated my food was almost ready. I asked to speak to the manager who did not apologize - just stated they were out of the chicken we wanted so they had to make more. 20 minutes AFTER I arrived they gave me my food. No apology. No offer of a complimentary drink or anything. Will never order from them again.
1/5 stars and here’s why: I genuinely try to be unbiased in my reviews, and I’ve given Cafe Rio many chances over the years, but my experience yesterday really confirmed why I usually choose their competitor, CV. Unfortunately, Cafe Rio Mesquite just didn’t deliver. Food: The food was mediocre at best. I know Cafe Rio can do better, which is the only reason I’d even give it a 2/5. Service: This is where the visit fell apart. The service was honestly ridiculous. I would strongly suggest the staff avoid mumbling vulgar and degrading comments about customers, especially assuming no one speaks Spanish. Yet I do. Not only were comments made about me, but also about others in line. If my family wasn’t starving, we would have walked out mid-order. I have a gluten allergy and politely asked the staff to change their gloves which is something most restaurants do without hesitation and yet I was met with resistance and inappropriate remarks. Completely unacceptable. Cleanliness & Environment: While we were there, a customer accidentally spilled a drink all over themselves and the floor. Instead of helping or cleaning it up, the staff simply set out a wet floor sign and moved on. The bathrooms also needed attention, dirty and clearly overdue for servicing. Ratings: • Staff: 1/5 • Environment: 1/5 • Food: 2/5 I don’t write negative reviews just to complain however, this one is absolutely deserved. I hope management takes these issues seriously, because Cafe Rio is capable of being much better than what we experienced.
1/5 stars and here’s why: I genuinely try to be unbiased in my reviews, and I’ve given Cafe Rio many chances over the years, but my experience yesterday really confirmed why I usually choose their competitor, CV. Unfortunately, Cafe Rio Mesquite just didn’t deliver. Food: The food was mediocre at best. I know Cafe Rio can do better, which is the only reason I’d even give it a 2/5. Service: This is where the visit fell apart. The service was honestly ridiculous. I would strongly suggest the staff avoid mumbling vulgar and degrading comments about customers, especially assuming no one speaks Spanish. Yet I do. Not only were comments made about me, but also about others in line. If my family wasn’t starving, we would have walked out mid-order. I have a gluten allergy and politely asked the staff to change their gloves which is something most restaurants do without hesitation and yet I was met with resistance and inappropriate remarks. Completely unacceptable. Cleanliness & Environment: While we were there, a customer accidentally spilled a drink all over themselves and the floor. Instead of helping or cleaning it up, the staff simply set out a wet floor sign and moved on. The bathrooms also needed attention, dirty and clearly overdue for servicing. Ratings: • Staff: 1/5 • Environment: 1/5 • Food: 2/5 I don’t write negative reviews just to complain however, this one is absolutely deserved. I hope management takes these issues seriously, because Cafe Rio is capable of being much better than what we experienced.
I usually love Cafe Rio and look forward to it every time I drive in from Moapa. I was just there and sadly the 2 girls making my food couldn’t be bothered to get my order right. They were so busy talking to each other about how they like working together, then went on and on about how she spent $400 on new clothes this weekend and were still talking about what she bought as I was leaving. It’s too bad to because I’m not sure how the tipping works, but for the first time I didn’t tip anyone there.