We will NOT be returning to the Payson cafe rio location. The very few times that we have gone the food has been absolutely disgusting. I ordered the shredded chicken salad there was maybe 4 pieces of chicken, the lettuce was soggy like it has been sitting under a heat lamp for hours and the guacamole was the nasty black color. NOTHING was fresh! The house dressing was extremely runny and did NOT taste like it should! My husband ordered a fire grilled chicken burrito enchilada style it was ice cold and had hardly any sauce on top of it. Our kids quesadillas had very little to no cheese in them. When I called to file a complaint I was told that this location gets a lot of complaints due to quality of food. Something needs to change like there management. We got our money refunded thankfully. But if you want quality fresh food I would avoid this location at all costs! I was hopeful that since we last ordered from here, which was several months ago the food would have gotten better but somehow they managed to make it worse!
Cafe Rio Fresh Modern Mexican
Excerpts
We will NOT be returning to the Payson cafe rio location. The very few times that we have gone the food has been absolutely disgusting. I ordered the shredded chicken salad there was maybe 4 pieces of chicken, the lettuce was soggy like it has been sitting under a heat lamp for hours and the guacamole was the nasty black color. NOTHING was fresh! The house dressing was extremely runny and did NOT taste like it should! My husband ordered a fire grilled chicken burrito enchilada style it was ice cold and had hardly any sauce on top of it. Our kids quesadillas had very little to no cheese in them. When I called to file a complaint I was told that this location gets a lot of complaints due to quality of food. Something needs to change like there management. We got our money refunded thankfully. But if you want quality fresh food I would avoid this location at all costs! I was hopeful that since we last ordered from here, which was several months ago the food would have gotten better but somehow they managed to make it worse!
I’ve been going here for the past few years because Cafe Rio is one of my favorite fast food places. I constantly have had problems with my food not being done on time when I order pick up. One of these times I waited inside for an hour and a half simply for only a queso and no more. I understand especially, as I work in the service industry, if it happens a few times, but it’s a consistent issue. Ordering by drive thru I’ve also faced multiple problems with food orders being incorrect.
I’ve been going here for the past few years because Cafe Rio is one of my favorite fast food places. I constantly have had problems with my food not being done on time when I order pick up. One of these times I waited inside for an hour and a half simply for only a queso and no more. I understand especially, as I work in the service industry, if it happens a few times, but it’s a consistent issue. Ordering by drive thru I’ve also faced multiple problems with food orders being incorrect.
Went through the drive through, asked for a smothered burrito/enchilada style, asked for no pico, yes to the lettuce and asked for cilantro then asked for a side of guac and tomatillo dressing. Didnt get dressing, guac or cilantro and got pico. Added my own sour cream once I was home since I didn’t get my dressing. Update after a few bites. I don’t know how, maybe not enough liquid but the tortilla tasted stale and was crumbly. Quite a disappointment all around.