The food was soooo good! It was much better than other locations I’ve tried. I highly recommend the Pesto Chicken and the Cranberry Mule Cocktail. I loved the dirty soda bar! The employees were so friendly and attentive. They personally brought out a food item that took a bit longer than expected. Overall, I only waited 3 minutes for all my food and the line moved very quickly.
Cafe Zupas
Excerpts
The food was soooo good! It was much better than other locations I’ve tried. I highly recommend the Pesto Chicken and the Cranberry Mule Cocktail. I loved the dirty soda bar! The employees were so friendly and attentive. They personally brought out a food item that took a bit longer than expected. Overall, I only waited 3 minutes for all my food and the line moved very quickly.
Avoid at all costs. Staff is completely obvious to the state of the restaurant as well as the needs of the customers. We watched a staff member serve herself soup and rice for her own lunch without wearing gloves, only for another employee to use the same serving spoons shortly after. We waited for about 15 minutes while staring at our completed order, waiting to check out. The staff split it up between two plates and had zero idea what was going on. Trash is overflowing, tables are unbussed, and the entire time there are at least 3x extra employees behind the counter standing around doing nothing.
Avoid at all costs. Staff is completely obvious to the state of the restaurant as well as the needs of the customers. We watched a staff member serve herself soup and rice for her own lunch without wearing gloves, only for another employee to use the same serving spoons shortly after. We waited for about 15 minutes while staring at our completed order, waiting to check out. The staff split it up between two plates and had zero idea what was going on. Trash is overflowing, tables are unbussed, and the entire time there are at least 3x extra employees behind the counter standing around doing nothing.
It's too bad the service doesn't match the food. Plan to spend 30 minutes in line waiting for them to make the pickup orders ahead of yours. I'm glad for them, as a business, that they're staying busy, but it's at the expense of customers who are in the restaurant. Today at lunch, after standing in line for almost 30 minutes between ordering and paying, they hadn't even started my food. They said it would be out in 30-60 seconds. After another 5 minutes I finally asked for a refund. The manager's only response to my explanation for the refund was, "Interesting." I guess it won't be that interesting that I won't be returning anytime soon.