Chai Berry

The customer service was surprisingly dismissive, especially from one of the managers on site. There was a strong smell of frying oil throughout the place even though I only came in to order takeout. The açaí bowl was, without exaggeration, the worst I’ve ever had- I honestly didn’t know it was possible to mess up an acai bowl this badly. Overall a very disappointing experience, and not a place I would return to or recommend.

The customer service was surprisingly dismissive, especially from one of the managers on site. There was a strong smell of frying oil throughout the place even though I only came in to order takeout. The açaí bowl was, without exaggeration, the worst I’ve ever had- I honestly didn’t know it was possible to mess up an acai bowl this badly. Overall a very disappointing experience, and not a place I would return to or recommend.

I recently visited Chai Berry for takeout and had a deeply concerning experience regarding food safety that must be addressed. Upon receiving my order, the orange juice was missing, so I returned to the counter to request it. While waiting, I witnessed the server retrieve the orange juice from a pitcher in the fridge that was visibly full of mold, with a dark ring of mold inside and the lid also covered. The pitcher was almost empty, and as the server shook it to pour the remaining juice, more mold was disturbed and released into the juice. When I pointed out the black, slimy material floating in my juice, the server tried to dismiss it as pulp from “fresh juice.” I immediately asked to see the pitcher, and upon inspection, it was clearly contaminated with mold. It is unfortunate that I didn’t have my phone with me at the time, or I would have taken a picture of the pitcher to document the severity of the situation. The general manager refunded my order, but this is not enough to address the seriousness of the issue. To make matters worse, when I opened the rest of my order in my car, I discovered that the muffin I had ordered was also moldy. This raises serious concerns about the overall cleanliness and food safety at this establishment. How many other customers have consumed mold-contaminated food or drinks? It is unacceptable for any restaurant to serve food and beverages that could potentially harm customers. Health and safety protocols exist for a reason, and Chai Berry is clearly failing to follow them. I strongly urge the health department to conduct a thorough audit of this restaurant to ensure the safety of future customers. This review is lengthy because this situation is truly alarming. I hope the management takes this matter seriously and makes the necessary changes to ensure the safety of their patrons.

I recently visited Chai Berry for takeout and had a deeply concerning experience regarding food safety that must be addressed. Upon receiving my order, the orange juice was missing, so I returned to the counter to request it. While waiting, I witnessed the server retrieve the orange juice from a pitcher in the fridge that was visibly full of mold, with a dark ring of mold inside and the lid also covered. The pitcher was almost empty, and as the server shook it to pour the remaining juice, more mold was disturbed and released into the juice. When I pointed out the black, slimy material floating in my juice, the server tried to dismiss it as pulp from “fresh juice.” I immediately asked to see the pitcher, and upon inspection, it was clearly contaminated with mold. It is unfortunate that I didn’t have my phone with me at the time, or I would have taken a picture of the pitcher to document the severity of the situation. The general manager refunded my order, but this is not enough to address the seriousness of the issue. To make matters worse, when I opened the rest of my order in my car, I discovered that the muffin I had ordered was also moldy. This raises serious concerns about the overall cleanliness and food safety at this establishment. How many other customers have consumed mold-contaminated food or drinks? It is unacceptable for any restaurant to serve food and beverages that could potentially harm customers. Health and safety protocols exist for a reason, and Chai Berry is clearly failing to follow them. I strongly urge the health department to conduct a thorough audit of this restaurant to ensure the safety of future customers. This review is lengthy because this situation is truly alarming. I hope the management takes this matter seriously and makes the necessary changes to ensure the safety of their patrons.

We ordered poke bowls. I had topped with grilled salmon and husband had topped with grilled tuna. They were absolutely delicious. So fresh. The fish was prepped perfectly, the veggies and dressing were so good. Just the right crunch and so filling.