Absolute garbage experience. Avoid at all costs. Wrong drink from the start — I ordered unsweet tea and was given sweet tea, which isn't the end of the world but matters because I’m diabetic. I waited on getting any food u til the came back tou correct the drink but they never came back to fix it. While I was waiting, my wife went and got a plate, she took one bite of fried rice and one bite of lo mein. Both were cold and awful. They still had not come back to fix drink issue even after waving at random employees for assistance. We were there 17 mins total before I decided to seek help at the front counter and explained politely that: I got the wrong drink and hadn’t got service to replace it. I hadnt even got a chance to eat anything yet. My wife took two bites and was not satisfied. Her food was cold and not satisfactory. Their response? Pay anyway. The only thing they offered was a 10% discount and said we could take our food to go (which I declined). No apology. No concern. No attempt to make it right. This place doesn’t just have bad food — it has zero customer service and zero accountability. I don’t understand how it has good reviews, maybe just a bad night. To avoid further argument I gave in and paid $37 for a sip of the wrong drink and for my wife to have 2 bites. We will never come back. Very unfortunate.
Chen's Chinese Super Buffet
Excerpts
Absolute garbage experience. Avoid at all costs. Wrong drink from the start — I ordered unsweet tea and was given sweet tea, which isn't the end of the world but matters because I’m diabetic. I waited on getting any food u til the came back tou correct the drink but they never came back to fix it. While I was waiting, my wife went and got a plate, she took one bite of fried rice and one bite of lo mein. Both were cold and awful. They still had not come back to fix drink issue even after waving at random employees for assistance. We were there 17 mins total before I decided to seek help at the front counter and explained politely that: I got the wrong drink and hadn’t got service to replace it. I hadnt even got a chance to eat anything yet. My wife took two bites and was not satisfied. Her food was cold and not satisfactory. Their response? Pay anyway. The only thing they offered was a 10% discount and said we could take our food to go (which I declined). No apology. No concern. No attempt to make it right. This place doesn’t just have bad food — it has zero customer service and zero accountability. I don’t understand how it has good reviews, maybe just a bad night. To avoid further argument I gave in and paid $37 for a sip of the wrong drink and for my wife to have 2 bites. We will never come back. Very unfortunate.
Not bad. The waitress seemed like she wasn't having a very good day and didn't want to be there. Food was better than most buffets we've stopped at. It's a really good value! But be warned..... You get the good napkin wrapped around the utensils. After that you get the easy to rip and tear small can't even blow your nose with it napkin.
Not bad. The waitress seemed like she wasn't having a very good day and didn't want to be there. Food was better than most buffets we've stopped at. It's a really good value! But be warned..... You get the good napkin wrapped around the utensils. After that you get the easy to rip and tear small can't even blow your nose with it napkin.
I was very impressed with the taste, texture, presentation and the fact that the coating didn't taste like sugar glaze ( many Chinese now rely on different coatings and flavors of chicken, but it's usually very sweet.) Chicken on a stick melt in your mouth and not dried out. Real flavor you can enjoy. The ice cream was real and not the icy mushy soft serve. There was chicken, two types of fish and roast beef. Most vegetables were mixed in stir fry, except the garlic green beans. I liked the dessert choices, only the canteloupe was the more modern modified and not the juicy type I grew up with, but that's hard to find especially this time if year. And the mango gelatin was a nice surprise. They served and cleaned the table nicely and it wasn't overly crowded. The price is a couple dollars higher but you go away feeling healthier.