Chipotle Mexican Grill

So I have been to do many different Chipotle locations and this was the worst ever. There were 3-4 people cooking food, one person doing orders on the store. She was EXTREMELY RUDE, I felt like we were bothering her when I asked for more corn and more cheese, I had a veggie bowl so that shouldn't be a problem. The rice was cold like out of the fridge cold, I didn't dare get beans because they were working a hard surface because they were either burnt or very old. The store was a disaster, stuff all over the floor, and the soda station was so sticky it was disgusting, I didn't even want to take the forks they provided. I'm not from this area and when I come back to visit I'll drive the extra ten minutes to Monticello's location I'm sure it won't be an inconvenience to get someone extra corn on a veggie bowl. Very disappointed in this location. We did say something to the young man who rang is up that she was extremely rude and he said he'd talk to her. So thank you to him. UPDATE! I wrote my review before I had a chance to really eat more, the rice was so cold and watery the bowl was starting to leak threw and it was so disgusting I had to go get a new one. I went thru the drive thru and spoke to the same young man the rang is out the first time and he was so nice, made my bowl perfect. He's awesome! So then we get back and my daughter opens the guacamole and all I could do was laugh, we don't know what is in it but I attached pics of the guacamole she my perfectly made bowl. Ok so the chips I'll do a video this is my third time editing this review. Whoever owns this Chipotle location, you need to retrain your staff on food quality, customer service before your restaurant gets shut down for things or you close because no one should go thru this experience ever. This is completely Management failure at all levels.

So I have been to do many different Chipotle locations and this was the worst ever. There were 3-4 people cooking food, one person doing orders on the store. She was EXTREMELY RUDE, I felt like we were bothering her when I asked for more corn and more cheese, I had a veggie bowl so that shouldn't be a problem. The rice was cold like out of the fridge cold, I didn't dare get beans because they were working a hard surface because they were either burnt or very old. The store was a disaster, stuff all over the floor, and the soda station was so sticky it was disgusting, I didn't even want to take the forks they provided. I'm not from this area and when I come back to visit I'll drive the extra ten minutes to Monticello's location I'm sure it won't be an inconvenience to get someone extra corn on a veggie bowl. Very disappointed in this location. We did say something to the young man who rang is up that she was extremely rude and he said he'd talk to her. So thank you to him. UPDATE! I wrote my review before I had a chance to really eat more, the rice was so cold and watery the bowl was starting to leak threw and it was so disgusting I had to go get a new one. I went thru the drive thru and spoke to the same young man the rang is out the first time and he was so nice, made my bowl perfect. He's awesome! So then we get back and my daughter opens the guacamole and all I could do was laugh, we don't know what is in it but I attached pics of the guacamole she my perfectly made bowl. Ok so the chips I'll do a video this is my third time editing this review. Whoever owns this Chipotle location, you need to retrain your staff on food quality, customer service before your restaurant gets shut down for things or you close because no one should go thru this experience ever. This is completely Management failure at all levels.

We received the saddest service sizes at this location. This blonde kid with long hair and glasses was giving us half scoops of everything. I asked for a little extra and he basically said no that the serving was the serving. Incredibly frustrating when I come to this place at least once a week and know what a bowl should look like. We paid 30 dollars for 2 bowls chips and Guac and he gave us 1/4 scoops of guac and half scoops of everything else.

We received the saddest service sizes at this location. This blonde kid with long hair and glasses was giving us half scoops of everything. I asked for a little extra and he basically said no that the serving was the serving. Incredibly frustrating when I come to this place at least once a week and know what a bowl should look like. We paid 30 dollars for 2 bowls chips and Guac and he gave us 1/4 scoops of guac and half scoops of everything else.

Let me preface this by saying that I don’t leave bad reviews, ever. If I have a bad experience I generally just assume that’s it’s just people having an off day and don’t say anything of it. However, as a chipotle lover, and someone who has not had the opportunity to have chipotle for a very long time, this experience has heavily affected my view of the company as a whole. My friends and I went around 6pm, and they were out of the protein that I had wanted, and the very kind gentleman who was serving me was confused by what he was supposed to do. There was this other employee who was working with them who had told him to just scrape the bottom of the container, which did not even amount to half of the portion size. My friends had noticed, but I did not want to make any waves by saying anything, but by the time I was paying my friend had asked if I could have more portion in my bowl. Now, this doesn’t sound too bad, but the female employee had come up to the register and asked what the problem was, to which we just repeated that I was wondering if I could get more protein in my bowl because I didn’t get a full portion. She got visibly upset, and started asking if we “think that’s funny”. By this point there were people staring and other customers coming into the restaurant. The general manager came up and told me that he would be able to get that for me, and that it was a pretty normal request. We went to go sit down and the general manager came up to us with a new bowl-which we did not ask for-and told us that we were causing a problem for them. He walked away in a huff, and went back behind the counter, where him and the female employee were visibly talking about us. Never in my time of going to chipotles, have I had this bad of experience. The worst experience I have had was simply too much sour cream, so this was something else entirely. It would be my suggestion that certain employees from this location have some serious customer service retraining.