Cinnaholic

I came to Cinnholic with my wrestling team after a tournament. The man working there was super friendly, patient, and helpful despite how many of us walked in. I asked what he recommended between two cinnamon rolls and he steered me towards the “Cookie Monster,” and boy was that the right call! The cinnamon roll was hot and fresh out of the oven. It practically melted in my mouth. The cookie dough was delicious - they did not skimp on the toppings! The atmosphere was very enjoyable, and it smelled amazing. 10/10 recommend :)

I came to Cinnholic with my wrestling team after a tournament. The man working there was super friendly, patient, and helpful despite how many of us walked in. I asked what he recommended between two cinnamon rolls and he steered me towards the “Cookie Monster,” and boy was that the right call! The cinnamon roll was hot and fresh out of the oven. It practically melted in my mouth. The cookie dough was delicious - they did not skimp on the toppings! The atmosphere was very enjoyable, and it smelled amazing. 10/10 recommend :)

A Scent-Sational Start with a "Fast-Pass" Fumble 🌀☕ Walking into Cinnaholic is like getting a warm hug from a stick of cinnamon. The aroma is 10/10 and immediately sets the bar high for what’s to come. I went for the Cinnacakes/Bites topped with Crème Brûlée frosting. I saw the sign warning of a 9-minute wait for that fresh-baked perfection and settled in, deciding that a few extra minutes was a small price to pay for gooey, warm bliss. The "Power Reviewer" Reality Check: * The Speed: My order was ready almost instantly—well under the 9-minute mark. Usually, "fast" is a win, but in this case, it was a bit of a red flag. * The Temperature: When I opened my box, the bites were unfortunately a bit underwhelming and barely room temp. When you're mentally prepared for a "fresh from the oven" experience, lukewarm dough is a bit of a letdown. * The Silver Lining: On the flip side, my friend ordered four of the "Fancy" Cinnamon Rolls to go, and they looked absolutely spectacular—loaded with toppings and looking every bit like the premium treats Cinnaholic is known for. The flavors are definitely there (that frosting is dangerous!), but the execution on the bites missed the mark on temperature this time. If you're looking for that melt-in-your-mouth experience, you might want to double-check that your "wait time" actually happens! Tip: If your order comes out in under 2 minutes when there’s a "9-minute" sign posted, don't be afraid to ask if they can pop them back in for a quick warm-up. The toppings are too good to eat on cold dough!

A Scent-Sational Start with a "Fast-Pass" Fumble 🌀☕ Walking into Cinnaholic is like getting a warm hug from a stick of cinnamon. The aroma is 10/10 and immediately sets the bar high for what’s to come. I went for the Cinnacakes/Bites topped with Crème Brûlée frosting. I saw the sign warning of a 9-minute wait for that fresh-baked perfection and settled in, deciding that a few extra minutes was a small price to pay for gooey, warm bliss. The "Power Reviewer" Reality Check: * The Speed: My order was ready almost instantly—well under the 9-minute mark. Usually, "fast" is a win, but in this case, it was a bit of a red flag. * The Temperature: When I opened my box, the bites were unfortunately a bit underwhelming and barely room temp. When you're mentally prepared for a "fresh from the oven" experience, lukewarm dough is a bit of a letdown. * The Silver Lining: On the flip side, my friend ordered four of the "Fancy" Cinnamon Rolls to go, and they looked absolutely spectacular—loaded with toppings and looking every bit like the premium treats Cinnaholic is known for. The flavors are definitely there (that frosting is dangerous!), but the execution on the bites missed the mark on temperature this time. If you're looking for that melt-in-your-mouth experience, you might want to double-check that your "wait time" actually happens! Tip: If your order comes out in under 2 minutes when there’s a "9-minute" sign posted, don't be afraid to ask if they can pop them back in for a quick warm-up. The toppings are too good to eat on cold dough!

My family and I love Cinnaholic. We live in KC but have family in town. When we visit, we try to get Cinnaholic at some point during our trip. When the store first opened, the quality of the rolls and service were exceptional. Lately both are lacking. Last weekend we had quality and service difficulties at the Ankeny location and had mobile ordered. This weekend we went back to the East Village location and it was almost worse. My mobile order that was placed on Friday for pickup on Sunday, wasn’t ready, no record of it could be found and it took two associates before they decided my email confirmation was valid. 30 minutes after my original pick up time and after asking if both my orders of Cinnabites were included, I left with my order. Once in the car, I started checking our order to make sure we had everything. One of the orders of Cinnabites that I had ordered was missing and I was given an extra plain roll instead. The box of Cinnabites that was in my order barely had any sugar/cinnamon sprinkle on it and were small. The Cinnabites were what caused a big delay to begin with and are a limited release so I went back for them. I knew they didn’t have them ready so I called ahead to explain the situation and that I would be back to get them. There was no apology from the staff member when I called or when I got to the store to pick them up. The “new” order of Cinnabites had a better amount of Cinnamon/sugar sprinkle on them. At no point while I waited for 30+ minutes for order, was there ever an apology or an offer for a refund or free coffee, pastry, or soft serve. I don’t need free stuff, but common courtesy suggests at minimum offering an apology for the inconvenience. At today’s visit and last weekend’s in Ankeny, customers either waited 10+ minutes to be greeted or left because the wait was so long, at 10:10 in the morning. What used to run as a well oiled machine has really fallen and it makes me sad. I’m hoping that by leaving this review management will spend more time in their stores and with their staff. It tends to make all the difference.