Cinnaholic

Absolutely loved my visit to Cinnaholic! The cinnamon buns are incredibly delicious — fresh, warm, and packed with flavor. The atmosphere is nice, clean, and relaxing, making it a great place to stop in and enjoy a treat. What really stood out was the fantastic customer service. The team had such great energy, were welcoming, and genuinely happy to help. Overall, a wonderful experience and I’ll definitely be coming back!

Absolutely loved my visit to Cinnaholic! The cinnamon buns are incredibly delicious — fresh, warm, and packed with flavor. The atmosphere is nice, clean, and relaxing, making it a great place to stop in and enjoy a treat. What really stood out was the fantastic customer service. The team had such great energy, were welcoming, and genuinely happy to help. Overall, a wonderful experience and I’ll definitely be coming back!

I would like to start off with that the staff were extremely friendly! However, it seems as though they are severely undertrained due to no fault of their own. I went in to order two cinnamon rolls and two lattes, one hot and one cold, it seems as though no one properly trained them on how to use the espresso machine. It also looks as though the espresso machine has not been properly programmed as the single shot button was stopping after 3 seconds of pressing it. A normal shot time range is 20-30 seconds. So the employees kept pressing the single shot button which created a very watery “double shot”. Definitely only 2-3 ounces of coffee was given for a pulled double shot, also believe that the double shot was not correctly programmed on the weight and time of the pull itself. The machine is an extremely nice machine as well as the grinder, unfortunately, I don’t think anyone knows how to make espresso from a true, industrial machine. Also, this is the second time my boyfriend has come and ordered a hot latte and it was given to him in a plastic cup. I’m not sure if maybe the hot cups are on back order and/or hot cups are not ordered at all, but no one wants a hot latte in a plastic cold cup. With all this said, I love the cinnamon rolls and will definitely be back for them; however, I’m not so sure on the coffee until they are able to get trained on it. Also, I would like to note that I understand this is mainly a food establishment; however, if you’re going to offer beverages like coffee, I believe you should try to learn how to make it properly.

I would like to start off with that the staff were extremely friendly! However, it seems as though they are severely undertrained due to no fault of their own. I went in to order two cinnamon rolls and two lattes, one hot and one cold, it seems as though no one properly trained them on how to use the espresso machine. It also looks as though the espresso machine has not been properly programmed as the single shot button was stopping after 3 seconds of pressing it. A normal shot time range is 20-30 seconds. So the employees kept pressing the single shot button which created a very watery “double shot”. Definitely only 2-3 ounces of coffee was given for a pulled double shot, also believe that the double shot was not correctly programmed on the weight and time of the pull itself. The machine is an extremely nice machine as well as the grinder, unfortunately, I don’t think anyone knows how to make espresso from a true, industrial machine. Also, this is the second time my boyfriend has come and ordered a hot latte and it was given to him in a plastic cup. I’m not sure if maybe the hot cups are on back order and/or hot cups are not ordered at all, but no one wants a hot latte in a plastic cold cup. With all this said, I love the cinnamon rolls and will definitely be back for them; however, I’m not so sure on the coffee until they are able to get trained on it. Also, I would like to note that I understand this is mainly a food establishment; however, if you’re going to offer beverages like coffee, I believe you should try to learn how to make it properly.

I surprised my twins in coming here because the Alpharetta location closed unexpectedly 😭 I'd been looking forward to this for a few weeks. It was definitely different from what we're accustomed to (not in a good way). The employees were nice after they spoke to you (they saw us walk in and didn't say anything. I had to initiate the conversation in saying hello). The way that the atmosphere was set up and how it looked (cell phones and tablet laid out while someone was watching either a show or movie), it felt like we were intruding on their day. The food was amazing as always but it was definitely not the experience that we're accustomed to. While we LOVE Cinnaholic, we probably won't be returning to this location.