This specific franchise location was purchased by new owners recently and has gone massively downhill. I have attached images of what portion sizes used to be like(image 1) and what they are like now with new owners(image 2). You can see the steak going from freshly sliced and cooked to order (med rare) to now being precooked well done and reheated as needed. The steak was stored in a paper cup with lid meant for sides, then I watched the employee pop the top and throw on the grill to reheated it. This is a massive decrease in quality. Also you can see the portions going from great to laughable. Is this the new normal under Clarisa de Luna-Villaflor's leadership? I like to come here when I'm in Louisville but won't be coming anymore if this is the new normal. Also the new employees didn't understand the meal I've always gotten which is steak with 2 sides, he said I had to get rice at first not knowing that this is a common meal. At this point, it's false advertising to continue to advertise a fresh cut steak. I need to know if this will be how it is going forward so that I don't have to waste my time coming here again or if things will go back to the way they used to be.
CoreLife Eatery
Excerpts
This specific franchise location was purchased by new owners recently and has gone massively downhill. I have attached images of what portion sizes used to be like(image 1) and what they are like now with new owners(image 2). You can see the steak going from freshly sliced and cooked to order (med rare) to now being precooked well done and reheated as needed. The steak was stored in a paper cup with lid meant for sides, then I watched the employee pop the top and throw on the grill to reheated it. This is a massive decrease in quality. Also you can see the portions going from great to laughable. Is this the new normal under Clarisa de Luna-Villaflor's leadership? I like to come here when I'm in Louisville but won't be coming anymore if this is the new normal. Also the new employees didn't understand the meal I've always gotten which is steak with 2 sides, he said I had to get rice at first not knowing that this is a common meal. At this point, it's false advertising to continue to advertise a fresh cut steak. I need to know if this will be how it is going forward so that I don't have to waste my time coming here again or if things will go back to the way they used to be.
Used to love coming here, it's clear some things have changed. Food was okay, more focused on the amount of dirt, dust, and grease just visible from the customer standpoint. Can only imagine what the kitchen looks like. Trash outside overflowing, dust in high areas above dining tables, vent covered in buildup right above register area. Really need to get this cleaned. Unfortunately I won't come back :(
Used to love coming here, it's clear some things have changed. Food was okay, more focused on the amount of dirt, dust, and grease just visible from the customer standpoint. Can only imagine what the kitchen looks like. Trash outside overflowing, dust in high areas above dining tables, vent covered in buildup right above register area. Really need to get this cleaned. Unfortunately I won't come back :(
FOOD POISONING! DO NOT GO HERE! I am so sad to write this. I loved this place, and frequented here, but last night my family and I went and I got the worst food poisoning I’ve ever had. I spent the entire night violently throwing up and running to the bathroom. My stomach is wrecked. I was the only one in my family who ordered steak as the protein and i’m guessing it was that, but honestly, I don’t know. It was weird to me because normally when they make steak it’s fresh, but it seemed re-heated and lukewarm. I convinced myself it was fine, but I should’ve listened to my instinct. I will NEVER be returning. The health department needs to get here ASAP to figure out what’s going on. Like other reviewers have mentioned, the restaurant has gone downhill in quality recently, but this was absolutely unacceptable. I wanted to save time by eating out last night and I should have just eaten a peanut butter and jelly sandwich from home. So so sick, all night long. Beware! Beware!