I'll start with the good. The food is great. Filling, good portions, enjoyable flavors. But that's where it ends. Nearly without fail (approximately 90% of our visits) something is messed up. Recently I got a cupbob and the protien was completely missing. This time it took nearly 15 minutes to get our K-dawg after the rest of our food was prepared. Frequently I have items or ingredients missing when I get home with my food. The staff aren't mean, but they're definitely not friendly. While we were there today, another customer (who was very clearly stressed but quiet) was completely dismissed by staff. Coordination and communication between staff members was noticeably lacking. There wasn't even anyone behind the counter when we came in, and there were two other customers waiting. We ordered fountain drinks. When the cashier handed us the cups, she dropped them on her side of the counter and proceeded to pick them up and hand them to me. No critical thinking or regard for food safety. I had to ask for new cups and had to clarify that I wanted something that wasn't on the floor. 25% of their soda options were out of order, and all of their bottled Diet Coke was over a month beyond expiration. Music is also controlled by the staff. Most of the time we were there the music was either off completely or skipping in and out while the last shift left. The restaurant itself felt disgusting. Scuffed up walls and counters, tables that had a greasy film, chairs that likely hadn't been adequately cleaned in months. The entire time the staff goofed off and talked. They didn't even attempt to clean, prep, or practice. One even farted audibly and said "I don't even care, bro," to other employee who chided him for it. Really very disappointing. I love the food but coming to this location is a disaster. If you're looking for a good experience, try a different Cupbob location.
Cupbop
Excerpts
I'll start with the good. The food is great. Filling, good portions, enjoyable flavors. But that's where it ends. Nearly without fail (approximately 90% of our visits) something is messed up. Recently I got a cupbob and the protien was completely missing. This time it took nearly 15 minutes to get our K-dawg after the rest of our food was prepared. Frequently I have items or ingredients missing when I get home with my food. The staff aren't mean, but they're definitely not friendly. While we were there today, another customer (who was very clearly stressed but quiet) was completely dismissed by staff. Coordination and communication between staff members was noticeably lacking. There wasn't even anyone behind the counter when we came in, and there were two other customers waiting. We ordered fountain drinks. When the cashier handed us the cups, she dropped them on her side of the counter and proceeded to pick them up and hand them to me. No critical thinking or regard for food safety. I had to ask for new cups and had to clarify that I wanted something that wasn't on the floor. 25% of their soda options were out of order, and all of their bottled Diet Coke was over a month beyond expiration. Music is also controlled by the staff. Most of the time we were there the music was either off completely or skipping in and out while the last shift left. The restaurant itself felt disgusting. Scuffed up walls and counters, tables that had a greasy film, chairs that likely hadn't been adequately cleaned in months. The entire time the staff goofed off and talked. They didn't even attempt to clean, prep, or practice. One even farted audibly and said "I don't even care, bro," to other employee who chided him for it. Really very disappointing. I love the food but coming to this location is a disaster. If you're looking for a good experience, try a different Cupbob location.
Oliver is the goat. My order accidentally got swapped for someone else else’s and I had to drive back to get it replaced and Oliver was super respectful and gave me extra food to make up for it. Love the food, and happy they made it right.
Oliver is the goat. My order accidentally got swapped for someone else else’s and I had to drive back to get it replaced and Oliver was super respectful and gave me extra food to make up for it. Love the food, and happy they made it right.
The recent bowl change is crazy. Not only did they change the bowls to fit less food, but I could see the bottom of the bowl it was so empty. This is much less food than a few weeks ago. Definitely not worth it anymore. Hint. Go to an asian store and get sweet potato noodles and google the sauces easily. Unfortunately not worth the cost anymore.