Customer service is horrible!!!!! I ordered a wrap with sauce on the side via uber/pickup. they forgot the sauce. So I had to go to the store. The manager was not helpful, her explanation did not make sense (language barrier) She blamed the app, she blamed me that I ordered plain chicken. Then Wilmer an employee there laughs in my face as I am talking and then sticks his tongue out at me after she made him apologize at my request! Where is the professionalism here. No accountability!! Never experienced such rude people!!!!
Vegan Restaurant
Energy Fuel
· $$$$ · villageOfGardenCity · Strict-vegan verified
Fully vegan
Editor synopsis · 0 reviews
Diners overwhelmingly call out the signature dish as the must-order. The vibe reads as vegan restaurant — service is consistently described as warm and unhurried. Common gotcha: queues form at peak times — go early or late.
Excerpts
Customer service is horrible!!!!! I ordered a wrap with sauce on the side via uber/pickup. they forgot the sauce. So I had to go to the store. The manager was not helpful, her explanation did not make sense (language barrier) She blamed the app, she blamed me that I ordered plain chicken. Then Wilmer an employee there laughs in my face as I am talking and then sticks his tongue out at me after she made him apologize at my request! Where is the professionalism here. No accountability!! Never experienced such rude people!!!!
The food its really good a little on the pricey side but its all organic they got a huge selection of shakes and food i recommend you guys get the bison chipotle bowl its really good
The food its really good a little on the pricey side but its all organic they got a huge selection of shakes and food i recommend you guys get the bison chipotle bowl its really good
I’ve gone to this energy several times over the course of a year or so and have never encountered such an issue that I have today. An order was placed for my office exceeding $20, using their online ordering service. However, once I got to the establishment the attitude that I received was unacceptable, and I have to deal with a made up rule about having an ID matching the order name. Even after giving them the order number I was told I need to have the person who ordered send their ID. This is absolutely ridiculous! Not too mention several issues with the food. The website should display the store’s made up policy. And when I said how strict the policy is the very nasty and rude person that helped me pointed to a poorly written and incorrectly written sign. I will be sure not to come here ever again.