Do not be fooled by the food pictures . It looked great but was not .We went for a late lunch 1:30p . It was a very empty day. There were only 2 other parties dining . 2 people who were already there and a couple that walked in the exact same time as us. There were 4 of us . We were greeted in a timely manner However that was the best part of the experience . We weren’t checked on after the “order” was placed . My mom had to go ask for a drink refill . When we went to wash our hands before eating the bathroom had water all over the place . The floor was super wet , but not from being mopped from the bathroom sink , no wet floor sign and it was as soon as you walk in. The trays to grab your items to fill your bowl were dirty and sticky , as if they haven’t been wiped down at all . When we received our bowls we thought okay let’s over look these issues . . Nope. The Steak and Chicken both tasted like old meat that was not kept at the correct temperature and resulted in it tasting old . it’s truly never okay for anyone to consume. It was also very warm and muggy inside the restaurant . Overall not a good experience . I will never return to this location . Also a side note : There were about 6 people on shift that I saw. 3 appeared To be servers 1 bus boy 1 toppings coordinator (?) and 1 chef , With this much staff and only 3 tables occupied in the restaurant there is no reason any of these issues should have occurred . Someone should have been wiping the trays , Cleaning the bathrooms and ensuring the establishment was ready for business .
Genghis Grill
Excerpts
Do not be fooled by the food pictures . It looked great but was not .We went for a late lunch 1:30p . It was a very empty day. There were only 2 other parties dining . 2 people who were already there and a couple that walked in the exact same time as us. There were 4 of us . We were greeted in a timely manner However that was the best part of the experience . We weren’t checked on after the “order” was placed . My mom had to go ask for a drink refill . When we went to wash our hands before eating the bathroom had water all over the place . The floor was super wet , but not from being mopped from the bathroom sink , no wet floor sign and it was as soon as you walk in. The trays to grab your items to fill your bowl were dirty and sticky , as if they haven’t been wiped down at all . When we received our bowls we thought okay let’s over look these issues . . Nope. The Steak and Chicken both tasted like old meat that was not kept at the correct temperature and resulted in it tasting old . it’s truly never okay for anyone to consume. It was also very warm and muggy inside the restaurant . Overall not a good experience . I will never return to this location . Also a side note : There were about 6 people on shift that I saw. 3 appeared To be servers 1 bus boy 1 toppings coordinator (?) and 1 chef , With this much staff and only 3 tables occupied in the restaurant there is no reason any of these issues should have occurred . Someone should have been wiping the trays , Cleaning the bathrooms and ensuring the establishment was ready for business .
I just have to say…. I have had the best experience at this Genghis. Javon made our entire day. He was so attentive and made us laugh. I didn’t know what to order and he made us feel welcomed and gave us ideas we never would have thought of. We really enjoyed our time and the food was good… too expensive but was good.
I just have to say…. I have had the best experience at this Genghis. Javon made our entire day. He was so attentive and made us laugh. I didn’t know what to order and he made us feel welcomed and gave us ideas we never would have thought of. We really enjoyed our time and the food was good… too expensive but was good.
Great food and service tonight at Genghis grill in Fort Worth. The food was spot on and Ava our waitress provided us really good service. Drinks were filled never empty and offered some really good ideas as far as recipes to make.