Deeply Disappointed: Special Occasion Ruined This was not a casual purchase. My sister paid $85 for a specialty Strawberry Shortcake Ordered A Full Week In Advance for our youngest sister’s birthday, someone who genuinely appreciates quality baking. It Was Meant To Be A Special Memory. The original pickup date fell on the Day Of A Sudden Blizzard Warning. At 11:05 AM that morning, we contacted the bakery to ask if the cake could be prepared for pickup that same day before conditions worsened. We received an email response at 11:10 AM confirming it would be ready by 4:00 PM. Based on that reassurance, We Trusted the order would be Handled Properly. At pickup, Only The Top Of The Cake Was Visible. It was CAREFULLY transported and Refrigerated. Due to the STORM, the celebration was delayed by two days When we removed the cake from the fridge, The Top Remained Intact, but the frosting along the sides was Cracked And Separating. For An $85 Specialty Cake, this was Extremely Disappointing. The Bigger issue was the Taste and Texture. The inside was Dense and Gooey, similar to Undercooked Batter or a Cake that had not Properly Cooled before Being Assembled and Iced. The strawberry filling tasted fresh but was minimal and unevenly distributed. The flavor did Not Resemble Strawberry Shortcake. No one at the celebration could Eat More Than A Few Bites. It was, Unfortunately, the First Vegan Cake we’ve ever had that Went completely to Waste. When we reached out, the response felt Dismissive. We were told it should have been eaten the Same Day or within 48 Hours; Information That was NEVER Communicated at Pickup. There were also suggestions of spoilage without visible evidence. Rather than accountability, the tone was defensive, including statements about never having had issues in eight years. Weather happens. Mistakes happen. What matters is how a business handles them. Weather Complications are Understandable. Confirming Accommodation and then Delivering a Substandard Product is NOT. A sincere Apology and a Partial Refund would have demonstrated Care. Instead, the response felt minimizing Especially from a business that promotes “Vegan Love” and "Making Customers Smile." We did not receive that. Most of guest were plant based. We Like Discovering and Supporting Vegan businesses IT'S TRULY A DISAPPOINTING EXPERIENCE. Will Not Be Ordering From Here Again!!!
Happy Zoe Vegan Bakery
Excerpts
Deeply Disappointed: Special Occasion Ruined This was not a casual purchase. My sister paid $85 for a specialty Strawberry Shortcake Ordered A Full Week In Advance for our youngest sister’s birthday, someone who genuinely appreciates quality baking. It Was Meant To Be A Special Memory. The original pickup date fell on the Day Of A Sudden Blizzard Warning. At 11:05 AM that morning, we contacted the bakery to ask if the cake could be prepared for pickup that same day before conditions worsened. We received an email response at 11:10 AM confirming it would be ready by 4:00 PM. Based on that reassurance, We Trusted the order would be Handled Properly. At pickup, Only The Top Of The Cake Was Visible. It was CAREFULLY transported and Refrigerated. Due to the STORM, the celebration was delayed by two days When we removed the cake from the fridge, The Top Remained Intact, but the frosting along the sides was Cracked And Separating. For An $85 Specialty Cake, this was Extremely Disappointing. The Bigger issue was the Taste and Texture. The inside was Dense and Gooey, similar to Undercooked Batter or a Cake that had not Properly Cooled before Being Assembled and Iced. The strawberry filling tasted fresh but was minimal and unevenly distributed. The flavor did Not Resemble Strawberry Shortcake. No one at the celebration could Eat More Than A Few Bites. It was, Unfortunately, the First Vegan Cake we’ve ever had that Went completely to Waste. When we reached out, the response felt Dismissive. We were told it should have been eaten the Same Day or within 48 Hours; Information That was NEVER Communicated at Pickup. There were also suggestions of spoilage without visible evidence. Rather than accountability, the tone was defensive, including statements about never having had issues in eight years. Weather happens. Mistakes happen. What matters is how a business handles them. Weather Complications are Understandable. Confirming Accommodation and then Delivering a Substandard Product is NOT. A sincere Apology and a Partial Refund would have demonstrated Care. Instead, the response felt minimizing Especially from a business that promotes “Vegan Love” and "Making Customers Smile." We did not receive that. Most of guest were plant based. We Like Discovering and Supporting Vegan businesses IT'S TRULY A DISAPPOINTING EXPERIENCE. Will Not Be Ordering From Here Again!!!
Deeply Disappointed: Special Occasion Ruined This was not a casual purchase. My sister paid $85 for a specialty Strawberry Shortcake Ordered A Full Week In Advance for our youngest sister’s birthday, someone who genuinely appreciates quality baking. It Was Meant To Be A Special Memory. The original pickup date fell on the Day Of A Sudden Blizzard Warning. At 11:05 AM that morning, we contacted the bakery to ask if the cake could be prepared for pickup that same day before conditions worsened. We received an email response at 11:10 AM confirming it would be ready by 4:00 PM. Based on that reassurance, We Trusted the order would be Handled Properly. At pickup, Only The Top Of The Cake Was Visible. It was CAREFULLY transported and Refrigerated. Due to the STORM, the celebration was delayed by two days When we removed the cake from the fridge, The Top Remained Intact, but the frosting along the sides was Cracked And Separating. For An $85 Specialty Cake, this was Extremely Disappointing. The Bigger issue was the Taste and Texture. The inside was Dense and Gooey, similar to Undercooked Batter or a Cake that had not Properly Cooled before Being Assembled and Iced. The strawberry filling tasted fresh but was minimal and unevenly distributed. The flavor did Not Resemble Strawberry Shortcake. No one at the celebration could Eat More Than A Few Bites. It was, Unfortunately, the First Vegan Cake we’ve ever had that Went completely to Waste. When we reached out, the response felt Dismissive. We were told it should have been eaten the Same Day or within 48 Hours; Information That was NEVER Communicated at Pickup. There were also suggestions of spoilage without visible evidence. Rather than accountability, the tone was defensive, including statements about never having had issues in eight years. Weather happens. Mistakes happen. What matters is how a business handles them. Weather Complications are Understandable. Confirming Accommodation and then Delivering a Substandard Product is NOT. A sincere Apology and a Partial Refund would have demonstrated Care. Instead, the response felt minimizing Especially from a business that promotes “Vegan Love” and "Making Customers Smile." We did not receive that. Most of guest were plant based. We Like Discovering and Supporting Vegan businesses IT'S TRULY A DISAPPOINTING EXPERIENCE. Will Not Be Ordering From Here Again!!!
I ordered a 6-inch birthday cake and was unfortunately very disappointed with the overall experience. While the design concept was pretty, the cake had visible cracking along the sides. More importantly, multiple people noted that the flavor was off and the cake was largely uneaten (only one slice was finished). Due to the winter storm that weekend, the birthday celebration was delayed a few days, but the cake was properly refrigerated during that time. Based on our experience, the overall quality did not match expectations for an $85 specialty cake. I reached out to the bakery privately first with photos and video to share my concerns. They responded but declined any resolution. I’m sharing this feedback so others can make an informed decision. Beware!!!
I ordered a 6-inch birthday cake and was unfortunately very disappointed with the overall experience. While the design concept was pretty, the cake had visible cracking along the sides. More importantly, multiple people noted that the flavor was off and the cake was largely uneaten (only one slice was finished). Due to the winter storm that weekend, the birthday celebration was delayed a few days, but the cake was properly refrigerated during that time. Based on our experience, the overall quality did not match expectations for an $85 specialty cake. I reached out to the bakery privately first with photos and video to share my concerns. They responded but declined any resolution. I’m sharing this feedback so others can make an informed decision. Beware!!!