Hawaii Ramen Noodle & Poke Bowl

RESPONDING TO OWNER: In a situation like this why wouldn’t management be called? The women did not apologize She immediately was defensive and said no one there had gum or was chewing gum. She instead tried to insist it was the person who picked up the order( I picked up my own order) She took no ACCOUNTABILITY nor was she APOLOGETIC. As we went back-and-forth a man came in and he apologized, saying that he will check the cameras to see what happened. I told him THANK YOU for trying to look instead of dismissing me like she was. Then she tried to offer to remake the edamame. I told her I didn’t trust the establishment and then she offered to give me a four dollar refund not even for the entire $40. I spent so of course I “refused” a $4 refund. I told her to just take accountability for what I experienced. I appreciate your reply and I hope the promise of better training on your staff is fulfilled. I’ve eaten at Hawaii Ramen Poke Bowl several times and usually enjoy their food, but this experience was honestly disgusting. I ordered edamame to go and when I got home, I found CHEWED GUM mixed in with it. 🤢 I went back to tell the manager, but she dismissed it and said no one there had gum, which felt dismissive instead of concerned. There was no real apology or accountability, just an offer to “remake” the edamame. That response was really disappointing given how serious it is to find something like that in food. Just sharing my experience so others are aware — eat at your own risk.

RESPONDING TO OWNER: In a situation like this why wouldn’t management be called? The women did not apologize She immediately was defensive and said no one there had gum or was chewing gum. She instead tried to insist it was the person who picked up the order( I picked up my own order) She took no ACCOUNTABILITY nor was she APOLOGETIC. As we went back-and-forth a man came in and he apologized, saying that he will check the cameras to see what happened. I told him THANK YOU for trying to look instead of dismissing me like she was. Then she tried to offer to remake the edamame. I told her I didn’t trust the establishment and then she offered to give me a four dollar refund not even for the entire $40. I spent so of course I “refused” a $4 refund. I told her to just take accountability for what I experienced. I appreciate your reply and I hope the promise of better training on your staff is fulfilled. I’ve eaten at Hawaii Ramen Poke Bowl several times and usually enjoy their food, but this experience was honestly disgusting. I ordered edamame to go and when I got home, I found CHEWED GUM mixed in with it. 🤢 I went back to tell the manager, but she dismissed it and said no one there had gum, which felt dismissive instead of concerned. There was no real apology or accountability, just an offer to “remake” the edamame. That response was really disappointing given how serious it is to find something like that in food. Just sharing my experience so others are aware — eat at your own risk.

Food was delicious, the shrimp was the best. I am very picky and I loved it. And the guy at the register was very very nice. Highly recommend.

Food was delicious, the shrimp was the best. I am very picky and I loved it. And the guy at the register was very very nice. Highly recommend.

The staff is very nice, welcoming and helpful. Love the food and the teas are delicious. Its one of our favorite spots to go when we're in Abilene.