They offer otherwise convenient online ordering but things are not as you would expect. USE CAUTION WHEN ORDERING. This Chinese Food Restaurant is anything but a slice of Heaven. In my experience when you order Teriyaki Chicken, you expect to get grilled chicken breasts. It’s a standard, every single establishment and chain serving Teriyaki Chicken, from Great Wall to Panda Express serves this dish using grilled chicken. Except this un-heavenly place. They serve Teriyaki Chicken using fried chicken of the lowest quality cuts on a skewer. I ordered the Teriyaki Chicken because it’s fairly heart healthy and diabetic friendly when the chicken isn’t fried. I made the mistake of assuming I would get grilled chicken breast because there was zero indication that this dish used fried chicken. Nothing in the description in there online ordering system gave the slightest hint I should expect anything other than grilled chicken. After all a full 99.9% of the time at any other establishment grilled chicken is what you get. When I called asking for a refund I didn’t get it. The sweet girl that answered my call passed me on to a gruff male manager who spoke with an impossible to understand hard accent and took my call from a place in the restaurant that was so noisy that when combined with his hard accent I couldn’t hear or clearly understand what this person was asking of me. Apparently I have to make a 24 mile round trip drive back to the restaurant in order to get a refund because, and this is the only thing he said without a hard accent, “I picked up his food.” Quite frankly I’ll never visit this place again. I ordered on a Monday and they should’ve been closed like every other Chinese Restaurant in a 30 mile radius. But just like they serve fried instead of grilled chicken, instead of being closed on Mondays, they close on Tuesday. Just avoid this place to protect your personal heaven from being cast into a pit of hell.
Heaven Dragon Brighton Chinese Restaurant
Excerpts
They offer otherwise convenient online ordering but things are not as you would expect. USE CAUTION WHEN ORDERING. This Chinese Food Restaurant is anything but a slice of Heaven. In my experience when you order Teriyaki Chicken, you expect to get grilled chicken breasts. It’s a standard, every single establishment and chain serving Teriyaki Chicken, from Great Wall to Panda Express serves this dish using grilled chicken. Except this un-heavenly place. They serve Teriyaki Chicken using fried chicken of the lowest quality cuts on a skewer. I ordered the Teriyaki Chicken because it’s fairly heart healthy and diabetic friendly when the chicken isn’t fried. I made the mistake of assuming I would get grilled chicken breast because there was zero indication that this dish used fried chicken. Nothing in the description in there online ordering system gave the slightest hint I should expect anything other than grilled chicken. After all a full 99.9% of the time at any other establishment grilled chicken is what you get. When I called asking for a refund I didn’t get it. The sweet girl that answered my call passed me on to a gruff male manager who spoke with an impossible to understand hard accent and took my call from a place in the restaurant that was so noisy that when combined with his hard accent I couldn’t hear or clearly understand what this person was asking of me. Apparently I have to make a 24 mile round trip drive back to the restaurant in order to get a refund because, and this is the only thing he said without a hard accent, “I picked up his food.” Quite frankly I’ll never visit this place again. I ordered on a Monday and they should’ve been closed like every other Chinese Restaurant in a 30 mile radius. But just like they serve fried instead of grilled chicken, instead of being closed on Mondays, they close on Tuesday. Just avoid this place to protect your personal heaven from being cast into a pit of hell.
The location is off the beaten path, but it's a worth while effort to make the trek. James was our server, and he was very hospitable, suggesting an option which SAVED our party some $$$. And he was on it, clearing dishes as quickly as he brought them. The Pu Pu Platter was just fun, as you get to grill your steak skewers over fire. I will say, the portion sizes are immense! I don't know how you do it, Heaven Dragon, but keep on rocking in a free world
The location is off the beaten path, but it's a worth while effort to make the trek. James was our server, and he was very hospitable, suggesting an option which SAVED our party some $$$. And he was on it, clearing dishes as quickly as he brought them. The Pu Pu Platter was just fun, as you get to grill your steak skewers over fire. I will say, the portion sizes are immense! I don't know how you do it, Heaven Dragon, but keep on rocking in a free world
This took me back to a favorite Chinese Restaurant when I was a kid. Everything was hot, fresh and delicious. Staff was very kind, everything was nice and clean. Food came out fast! I will add we ate a very early dinner at 4pm on a Saturday.