Hibachi Express | Japanese

First off, most of the food I have had here is pretty good. Never really had an issue until the orange chicken. My first time having it here, it was amazing. Their orange sauce is the best, in my opinion. Every time after that, it has been mostly inedible (3-4 times). The chicken is just over cooked, some pieces the fork won't even go into it (those being the smaller pieces that fry fastest). I think I got 3 or 4 edible pieces out of this. Which is unfortunate because they do give you a good amount of food. The pictures show the amount of meat that was NOT edible, which is most of it. The rice and the broccoli were fine and they give you a good amount of rice, as well. Sad to say the orange chicken here is off my list now.

First off, most of the food I have had here is pretty good. Never really had an issue until the orange chicken. My first time having it here, it was amazing. Their orange sauce is the best, in my opinion. Every time after that, it has been mostly inedible (3-4 times). The chicken is just over cooked, some pieces the fork won't even go into it (those being the smaller pieces that fry fastest). I think I got 3 or 4 edible pieces out of this. Which is unfortunate because they do give you a good amount of food. The pictures show the amount of meat that was NOT edible, which is most of it. The rice and the broccoli were fine and they give you a good amount of rice, as well. Sad to say the orange chicken here is off my list now.

The food is good, but the prices are honestly laughable. $1.79 for an egg roll that could fit in a toddler’s hand is wild. Still, the food makes it worth it. Unfortunately, the service is a different story. The staff clearly needs training in basic customer service. Not sure if it’s a maturity issue, but they come off rude and unpleasant. Megan in particular acts like being polite is optional.

The food is good, but the prices are honestly laughable. $1.79 for an egg roll that could fit in a toddler’s hand is wild. Still, the food makes it worth it. Unfortunately, the service is a different story. The staff clearly needs training in basic customer service. Not sure if it’s a maturity issue, but they come off rude and unpleasant. Megan in particular acts like being polite is optional.

Normally I only share positive experiences to my followers but this time I felt I had to write a review. I’m Super disappointed. I ordered sesame chicken today around 3pm and five more meals for my family. I waited about 30 min for our food in an empty place. The chicken was hard and dry like a rock. I told the cashier and she said she will tell the cook and that’s it. She said no one has complained. I also shared with her that when you cut the chicken you can see it looks like a rope. She said ok. No customer service. They didnt offer to make it right. I felt there was no reason to request anything anymore after this experience. I went and sat down and ate rice. The cook just starred at me with no concern. 😂 Not coming back.