Walk in and greeted by front desk staff. So far so good. Was seated by my waitress whom was great at smiles and openness. But she didn't know the menu even when I told them I've never been there before. So that just made me play the guessing game on food. Got the chicken, beef, scallops and mushrooms for my hot pot. Got the Angus, skirt steak and spicy salmon for my grill. Everything came out frozen except my scallops and spicy salmon. It worried me because how are they storing the food? Couldn't find their food inspection sheet which makes me worry more. So I tried to eat what I could and season what I could but just didn't enjoy the meal. Food was frozen and salmon was fishy. Them to top it all off I was AUTOMATICALLY charged a 18 percent gratuity and I sat there by myself for one hour. I still tipped my waitress 5 dollars because she wasn't bad. 0/10 run from this place.
HotPot 757 Chesapeake
Excerpts
Walk in and greeted by front desk staff. So far so good. Was seated by my waitress whom was great at smiles and openness. But she didn't know the menu even when I told them I've never been there before. So that just made me play the guessing game on food. Got the chicken, beef, scallops and mushrooms for my hot pot. Got the Angus, skirt steak and spicy salmon for my grill. Everything came out frozen except my scallops and spicy salmon. It worried me because how are they storing the food? Couldn't find their food inspection sheet which makes me worry more. So I tried to eat what I could and season what I could but just didn't enjoy the meal. Food was frozen and salmon was fishy. Them to top it all off I was AUTOMATICALLY charged a 18 percent gratuity and I sat there by myself for one hour. I still tipped my waitress 5 dollars because she wasn't bad. 0/10 run from this place.
Rolan my server demonstrated amazing customer service by always checking to make sure everything is satisfactory. his knowledge of the menu and customers favorite items shows he’s not only a diligent worker but also personable/attentive - allowing him to enhance customer experience by recommending delicious food/drink options. overall, I always enjoy myself when I come here the ENTIRE staff is always welcoming and the food is always great !!
Rolan my server demonstrated amazing customer service by always checking to make sure everything is satisfactory. his knowledge of the menu and customers favorite items shows he’s not only a diligent worker but also personable/attentive - allowing him to enhance customer experience by recommending delicious food/drink options. overall, I always enjoy myself when I come here the ENTIRE staff is always welcoming and the food is always great !!
Roaches Update this is my second time here after leaving a 1 star review before. First off my waitress was amazing she was very kind and amazing at her job. However she was the only one working desperately trying to cover around 10+ tables. There was a manager and several others at the host stand doing nothing while she ran around. Most of our meal was waiting to order food and just sitting looking around. Second we on 2 seperate accounts saw 2 different roaches in the dining area. This was not random they didnt run we were in their home. The bulgogi was tough and inedible the only thing that was good was the shaved lamb. Also I will mention after we pointed out the roaches to the manager they did give us 30% off