I tend to come here because its close to me, but everytime I order dor pick up something is wrong with the order. Usually Im missing an ingredient, creamer for the coffee or the toast. Today, I had to write a review simply because of the fact I waited on the pick up window and no one cared to come and assist. My order was set to pick up at 1123am and I was there after 1130am (enough time for order to be ready) I had to park my car and go inside to get my order for them to just point it's right there. If it was ready they could have just given it to me through the window! Usually not a big deal but if you have a crying new born in the car, yes I want to get my food and go. Service needs to get better especially when the restaurant isn't busy. what is the excuse? UPDATE: Manager reached out to me via phone and apologized about the service. It seems that the "ring" button they have outside doesn't work and have now placed a paper on the window to call, so someone can come and assist you with your order 👍🏽 She also made my order right. I appreciate the fact they corrected the issue (mainly with the drive through) so it can help future customers.
IHOP
Excerpts
I tend to come here because its close to me, but everytime I order dor pick up something is wrong with the order. Usually Im missing an ingredient, creamer for the coffee or the toast. Today, I had to write a review simply because of the fact I waited on the pick up window and no one cared to come and assist. My order was set to pick up at 1123am and I was there after 1130am (enough time for order to be ready) I had to park my car and go inside to get my order for them to just point it's right there. If it was ready they could have just given it to me through the window! Usually not a big deal but if you have a crying new born in the car, yes I want to get my food and go. Service needs to get better especially when the restaurant isn't busy. what is the excuse? UPDATE: Manager reached out to me via phone and apologized about the service. It seems that the "ring" button they have outside doesn't work and have now placed a paper on the window to call, so someone can come and assist you with your order 👍🏽 She also made my order right. I appreciate the fact they corrected the issue (mainly with the drive through) so it can help future customers.
First time trying this place for breakfast. Food and service was ok, but disappointed with the cleaniness and presentation. Was seated a table and it was not clean and prepared like it should. There were food crumbs on table and seat and under table there napkins and crayons and food crumbs. Was going to ask to be seated at different table but they all the same. Doesn't feel like they care about cleaning after customer finish for the next customer. Don't think I would want to return for the same experience. Over priced for what was experienced and served. 3 person breakfast costed $65 and gave tip despite the experience since I am generous person. However, the cleaniness of the eating area presented was unacceptable. This place is pretty new and should be kept clean and tidy. Management needs to take notice on this issue.
First time trying this place for breakfast. Food and service was ok, but disappointed with the cleaniness and presentation. Was seated a table and it was not clean and prepared like it should. There were food crumbs on table and seat and under table there napkins and crayons and food crumbs. Was going to ask to be seated at different table but they all the same. Doesn't feel like they care about cleaning after customer finish for the next customer. Don't think I would want to return for the same experience. Over priced for what was experienced and served. 3 person breakfast costed $65 and gave tip despite the experience since I am generous person. However, the cleaniness of the eating area presented was unacceptable. This place is pretty new and should be kept clean and tidy. Management needs to take notice on this issue.
First time visiting, and I was impressed. Paulina, our server was amazing! She was very attentive. The food was delicious. Good size portions. We will definitely be coming back.