La Puente Centerville

Yummy! The súper nachos half size was huge! I love that they added plenty of toppings. The portions are generous. The staff is attentive and kind. The restaurant is clean.

Yummy! The súper nachos half size was huge! I love that they added plenty of toppings. The portions are generous. The staff is attentive and kind. The restaurant is clean.

We always go to the Layton location and really like it there. Today however we tried the Centerville location and it didn't meet our expectations. Service was spotty and everything was swimming in red sauce. A taco is a handheld food and should not be soggy and sloppy. Servers were sent to correct it and were helpful to a point.

We always go to the Layton location and really like it there. Today however we tried the Centerville location and it didn't meet our expectations. Service was spotty and everything was swimming in red sauce. A taco is a handheld food and should not be soggy and sloppy. Servers were sent to correct it and were helpful to a point.

I ordered from door dash. I live in Layton and I thought I was ordering from the Layton restaurant. I found out later it was the Centerville store, not a big deal you'll find out why I mentioned this shortly. The door dash driver delivers my food. I'm dispersing the food to everyone. I find out we're missing 1 order of 2 beef enchiladas. I call the restaurant and tell them that I'm missing the beef enchiladas. I'm telling all this to Ignacio who answered the phone. He checks and they did indeed forget to send that with the dasher, it happens we're all human. I asked if they can please give me credit at the restaurant instead of putting the credit on door dash as I don't use door dash often. Ignacio explains to me that they don't get the money I spent on the food right away. I asked him what can you do to remedy it? He then tells me that they will remake it and deliver it to me. I tell him that I live in Layton and ask will you really drive all the way to Layton and bring it to me? He responded with yes it's not a problem and we would like to fix our mistake. I told him thank you so much it's greatly appreciated. I gave him my address and phone number so he can call me when he gets here. I told him thank you for going above and beyond. This is very good customer service. He drove his vehicle all those miles and used his own gas just to remedy their mistake tonight when in reality he could have told me ithas to credit back on door dash if I want it remedied now or I have to wait until they get the money from door dash. It's nice to know there's still good people in the world. Ignacio showed what customer service is really about and he went way above and beyond. He deserves a raise. Thank you so much La Puente I really appreciate it!