Poor service and mediocre food — with a side of chaos. This place feels more like a Chinese remix of Thai food than authentic Thai. I ordered two very simple dishes: pineapple fried rice and drunken noodles. The gentleman at the front (who said he was the owner’s son) lost his train of thought while taking my order. No problem — I repeated it. Then I repeated it again. And just for good measure, I repeated it a third time. The drunken noodles came out quickly. Five minutes later, instead of pineapple fried rice, we were served… pineapple sticky rice. I’ve seen mango sticky rice. I’ve eaten mango sticky rice. Pineapple sticky rice? That was a first. Unfortunately, not by choice. When I pointed out the mistake, our server Martin informed me, “That’s why you need to check your receipt.” Interesting take. I was under the impression that repeating my order three times was the checking process. Rather than simply fixing it, Martin decided to debate me about it. He said they wouldn’t make the pineapple fried rice unless I paid the difference first. Fine — I said I’d take the receipt to the front and pay. Suddenly, he wanted to confiscate the receipt like it was classified government material. Things got unnecessarily complicated for what should have been a simple correction. At that point, I just asked for a refund on the mystery pineapple dessert I never ordered and canceled the fried rice. Magically, the fried rice that couldn’t be started without payment was now ready to serve. Remarkable turnaround time. To be fair, a very kind woman stepped in and handled the refund professionally and quickly. She was the highlight of the experience. Between this visit and a previous one where I watched Martin drop dishes everywhere, I think I’ll be retiring from this location. There are too many good Thai restaurants to gamble on pineapple surprises.
Luckie's Thai Asian Cuisine
Excerpts
Poor service and mediocre food — with a side of chaos. This place feels more like a Chinese remix of Thai food than authentic Thai. I ordered two very simple dishes: pineapple fried rice and drunken noodles. The gentleman at the front (who said he was the owner’s son) lost his train of thought while taking my order. No problem — I repeated it. Then I repeated it again. And just for good measure, I repeated it a third time. The drunken noodles came out quickly. Five minutes later, instead of pineapple fried rice, we were served… pineapple sticky rice. I’ve seen mango sticky rice. I’ve eaten mango sticky rice. Pineapple sticky rice? That was a first. Unfortunately, not by choice. When I pointed out the mistake, our server Martin informed me, “That’s why you need to check your receipt.” Interesting take. I was under the impression that repeating my order three times was the checking process. Rather than simply fixing it, Martin decided to debate me about it. He said they wouldn’t make the pineapple fried rice unless I paid the difference first. Fine — I said I’d take the receipt to the front and pay. Suddenly, he wanted to confiscate the receipt like it was classified government material. Things got unnecessarily complicated for what should have been a simple correction. At that point, I just asked for a refund on the mystery pineapple dessert I never ordered and canceled the fried rice. Magically, the fried rice that couldn’t be started without payment was now ready to serve. Remarkable turnaround time. To be fair, a very kind woman stepped in and handled the refund professionally and quickly. She was the highlight of the experience. Between this visit and a previous one where I watched Martin drop dishes everywhere, I think I’ll be retiring from this location. There are too many good Thai restaurants to gamble on pineapple surprises.
The food was really good the service was really good atmosphere was cozy everything tasted fresh we both keep taking about our meals we definitely will be back
The food was really good the service was really good atmosphere was cozy everything tasted fresh we both keep taking about our meals we definitely will be back
I ordered spring rolls & Pad Thai . The spring rolls were good & they did have a tofu option which I appreciate but my entree was so bland . I need flavor and spice , this was an extremely boring dish . Even after adding chili oil and siracha - bland . Service was ok , cashier was extremely rushy and I had never been. The other employees were sweet . I probably won’t stop here again . Didn’t love it nor did I hate it .