I hate to have to write this because my family and I have been coming here for years, and the service and food have always been great. Unfortunately, I placed a pickup order during my lunch break and did not have a good experience. I purchased two Caba’s, and both were burned. The chicken was tough, but I tried to enjoy it. However, the pita was completely inedible and burned so badly that I couldn’t eat the sandwich. The bread was tough like a crackers and the entire sandwich fell apart because it broke in half when I tried closing it to bite. I called to explain the issue. The young lady who answered the phone was kind, as she always is, but Niko was extremely rude. I offered to send a picture, but he declined, saying he doesn’t give out his personal number (not sure why there isn't a business email for customers). His only solution was for me to bring the sandwich back so they could remake it. I explained that I had to return to work and that the restaurant would be closed by the time I got off, since they were closing in the next hour and a half. His response, in a very nasty tone, was essentially: “What am I supposed to do, give you a new sandwich after you ate the other one?” I even offered to bring the sandwich back the next day, since it was too burned to eat (especially for $17). Honestly, I wouldn’t have served this to anyone. After that call, I was so disappointed and disgusted that I don’t even care to return it; I’d rather toss it and not experience anymore bad service. If Niko sees this, I hope he at least apologizes and treats the next customer with more kindness. People can always choose to go elsewhere. I’ve been a repeat customer because the staff has always been so nice, but this experience was truly disheartening
Madison Park Kitchen
Excerpts
I hate to have to write this because my family and I have been coming here for years, and the service and food have always been great. Unfortunately, I placed a pickup order during my lunch break and did not have a good experience. I purchased two Caba’s, and both were burned. The chicken was tough, but I tried to enjoy it. However, the pita was completely inedible and burned so badly that I couldn’t eat the sandwich. The bread was tough like a crackers and the entire sandwich fell apart because it broke in half when I tried closing it to bite. I called to explain the issue. The young lady who answered the phone was kind, as she always is, but Niko was extremely rude. I offered to send a picture, but he declined, saying he doesn’t give out his personal number (not sure why there isn't a business email for customers). His only solution was for me to bring the sandwich back so they could remake it. I explained that I had to return to work and that the restaurant would be closed by the time I got off, since they were closing in the next hour and a half. His response, in a very nasty tone, was essentially: “What am I supposed to do, give you a new sandwich after you ate the other one?” I even offered to bring the sandwich back the next day, since it was too burned to eat (especially for $17). Honestly, I wouldn’t have served this to anyone. After that call, I was so disappointed and disgusted that I don’t even care to return it; I’d rather toss it and not experience anymore bad service. If Niko sees this, I hope he at least apologizes and treats the next customer with more kindness. People can always choose to go elsewhere. I’ve been a repeat customer because the staff has always been so nice, but this experience was truly disheartening
Standard brunch spot, the service was quick in the beginning but slowed down towards the end. One positive is that we didn’t wait for a table. If you do need to wait, the wait is very short and only a few minutes. Staff was kind, but we waited a while for the check after we asked for it. The food was overall average. It’s a good spot if you’re looking to catch up with a group for a while, I wouldn’t recommend it for a quicker meal.
Standard brunch spot, the service was quick in the beginning but slowed down towards the end. One positive is that we didn’t wait for a table. If you do need to wait, the wait is very short and only a few minutes. Staff was kind, but we waited a while for the check after we asked for it. The food was overall average. It’s a good spot if you’re looking to catch up with a group for a while, I wouldn’t recommend it for a quicker meal.
This was our second time visiting, and once again we had a great experience! Our server Vanessa was absolutely amazing—friendly, attentive, and made sure everything was perfect from start to finish. My boyfriend and I ordered the Southwest Skillet and the Buffalo Skillet, and both dishes were packed with flavor and cooked to perfection. 🍳 The food came out quickly and hot, just the way we like it. We left full and happy—definitely planning to come back again soon!