We visited Mai’s Thai for lunch today and each of us ordered a meal. When I walked in noticed boxes of items papers and other things sitting in the restaurant but I figured they we’re remodeling the place. I ordered my favorite Thai dish. I took one bite and couldn’t eat it. I had to spit it out. I asked if I could get something else to eat and was told that there wasn’t anything wrong with it. The grand daughter told me the problem was that I didn’t know what Thai food was supposed to taste like and that they were not going to be getting me anything else . Then she asked me if I had ever been to Thailand and said that if I had I would know there was nothing wrong with the dish because that was how it was supposed to be and there was nothing wrong with it. Then the owner Mai, came out and reiterated that there was nothing wrong with the food and when I apologized if I had offended them by not eating the food. She told me again that there was nothing wrong with the food and that they were not going to do anything else about it. She said “What happens when you go to a steak house and the food doesn’t taste right. They don’t bring you anything else or give you money back so we don’t either. “ The guests that came with me were shocked by the way they handled the situation and the fact that the meal I paid for was taken and nothing offered in return and they felt bad for me not having a meal so I ate my salad and then we left. We all decided that although the other food tasted ok it was not worth ever going again. Especially after the way they treated us. I had never been so disrespected at any restaurant. I have several very close Thai friends and they have been where my love of Thai food has flourished.
Mai's Thai Restaurant
Excerpts
We visited Mai’s Thai for lunch today and each of us ordered a meal. When I walked in noticed boxes of items papers and other things sitting in the restaurant but I figured they we’re remodeling the place. I ordered my favorite Thai dish. I took one bite and couldn’t eat it. I had to spit it out. I asked if I could get something else to eat and was told that there wasn’t anything wrong with it. The grand daughter told me the problem was that I didn’t know what Thai food was supposed to taste like and that they were not going to be getting me anything else . Then she asked me if I had ever been to Thailand and said that if I had I would know there was nothing wrong with the dish because that was how it was supposed to be and there was nothing wrong with it. Then the owner Mai, came out and reiterated that there was nothing wrong with the food and when I apologized if I had offended them by not eating the food. She told me again that there was nothing wrong with the food and that they were not going to do anything else about it. She said “What happens when you go to a steak house and the food doesn’t taste right. They don’t bring you anything else or give you money back so we don’t either. “ The guests that came with me were shocked by the way they handled the situation and the fact that the meal I paid for was taken and nothing offered in return and they felt bad for me not having a meal so I ate my salad and then we left. We all decided that although the other food tasted ok it was not worth ever going again. Especially after the way they treated us. I had never been so disrespected at any restaurant. I have several very close Thai friends and they have been where my love of Thai food has flourished.
If you like this place and say it's good, you have no clue what Thai food is. I could have looked past the disposable cup, bowl, and plates of the food was good but not for this overpriced food. The coconut chicken soup have no vegetables just chicken and coconut milk and very runny. Flavor was below average. The red curry with chicken was like nothing I've ever had in a bad way. I was served 5 pieces of chicken and a whole can of bamboo shoots with no vegetables. It was spicy but didn't taste like anything I've had before. The $5 Thai tea was from a instant package and no milk. This place is a joke to call it Thai food and never returning. I recommend you stay away. The water and lady working was the only good thing.
If you like this place and say it's good, you have no clue what Thai food is. I could have looked past the disposable cup, bowl, and plates of the food was good but not for this overpriced food. The coconut chicken soup have no vegetables just chicken and coconut milk and very runny. Flavor was below average. The red curry with chicken was like nothing I've ever had in a bad way. I was served 5 pieces of chicken and a whole can of bamboo shoots with no vegetables. It was spicy but didn't taste like anything I've had before. The $5 Thai tea was from a instant package and no milk. This place is a joke to call it Thai food and never returning. I recommend you stay away. The water and lady working was the only good thing.
The food is great. I’ve been coming to Mai’s for at least 10 years both dine in and carry out. Customer Service can be improved. I get excited about the food when entering but don’t feel too welcomed entering the store. The extra spices are $1.00 and they only fill the small container half full (see picture). They used to make them full years ago. If you want pretty good Thai food I’d recommend it. If you value customer oriented service you may or may not receive it.