If you want a quiet place, this isn't it. This restaurant is booming as soon as you walk in. There's a line to pay for your buffet. Great prices, by the way. There's a lady that makes sure you use hand sanitizer before you grab a plate. I really loved that. It's southern cooking at it's finest in the buffet. They have servers constantly walking behind and cleaning, which again I love, especially for a buffet. Will definitely go back.
Vegan Restaurant
Mama Hamil's Southern Cookin' and Bar B Que Buffet
· $$$$ · madison · Strict-vegan verified
Fully vegan
Editor synopsis · 0 reviews
Diners overwhelmingly call out the signature dish as the must-order. The vibe reads as vegan restaurant — service is consistently described as warm and unhurried. Common gotcha: queues form at peak times — go early or late.
Excerpts
If you want a quiet place, this isn't it. This restaurant is booming as soon as you walk in. There's a line to pay for your buffet. Great prices, by the way. There's a lady that makes sure you use hand sanitizer before you grab a plate. I really loved that. It's southern cooking at it's finest in the buffet. They have servers constantly walking behind and cleaning, which again I love, especially for a buffet. Will definitely go back.
I recently scheduled a field trip to Mama Hamil's for a group of students aged 6–10. The price listed on the website was $11.55 plus tax for children. Just days before our visit, I called to confirm our reservation. During that call, I was informed that our students would be charged the adult price. Surprised, I asked to speak with the manager and was directed to Bailey. When I asked if she was the manager, she stated that she was the secretary but could handle my concerns. I explained that the website clearly lists children’s prices at 11.55. I asked why my students were being charged the adult rate. Bailey informed me that when groups come in—regardless of age—they are charged the adult price. I expressed that this policy is not stated on the website and that parent letters had already been sent home to parents reflecting the posted children’s price. At that point, changing the cost was not feasible for our families. While Bailey apologized and said they would work on updating the website, I shared that an apology did not resolve the issue for my students or their parents. I asked if an exception could be made given the circumstances, but she declined. I was also told that if we did not wish to pay the adult price, we could find somewhere else to eat. When I asked to speak with a manager or the owner, I was told there was no manager available and that she could not provide the owner’s name. The call ended abruptly. As an educator organizing experiences for young children, clear communication and respectful customer service are extremely important. It was disappointing to encounter both a pricing discrepancy and what felt like dismissive treatment when trying to resolve the issue. I believe businesses thrive on transparency and kindness, especially when serving families and schools. I hope this feedback encourages improvements in communication and customer service practices moving forward. Unfortunately, based on this experience, I cannot recommend this restaurant to others who value professionalism and courtesy. For any schools or groups who are considering this establishment, please beware of the DECEPTION.
I recently scheduled a field trip to Mama Hamil's for a group of students aged 6–10. The price listed on the website was $11.55 plus tax for children. Just days before our visit, I called to confirm our reservation. During that call, I was informed that our students would be charged the adult price. Surprised, I asked to speak with the manager and was directed to Bailey. When I asked if she was the manager, she stated that she was the secretary but could handle my concerns. I explained that the website clearly lists children’s prices at 11.55. I asked why my students were being charged the adult rate. Bailey informed me that when groups come in—regardless of age—they are charged the adult price. I expressed that this policy is not stated on the website and that parent letters had already been sent home to parents reflecting the posted children’s price. At that point, changing the cost was not feasible for our families. While Bailey apologized and said they would work on updating the website, I shared that an apology did not resolve the issue for my students or their parents. I asked if an exception could be made given the circumstances, but she declined. I was also told that if we did not wish to pay the adult price, we could find somewhere else to eat. When I asked to speak with a manager or the owner, I was told there was no manager available and that she could not provide the owner’s name. The call ended abruptly. As an educator organizing experiences for young children, clear communication and respectful customer service are extremely important. It was disappointing to encounter both a pricing discrepancy and what felt like dismissive treatment when trying to resolve the issue. I believe businesses thrive on transparency and kindness, especially when serving families and schools. I hope this feedback encourages improvements in communication and customer service practices moving forward. Unfortunately, based on this experience, I cannot recommend this restaurant to others who value professionalism and courtesy. For any schools or groups who are considering this establishment, please beware of the DECEPTION.
It's a soul food restaurant the food is good depending on what you like. Their's a variety of sides to choose from. 🥗 Salad & dessert 🍨 bar unlimited refills and reasonable price under $15 buffet style and handicap accessible. Overall great place to visit