I’ve been a loyal customer and have placed the same order from your store for years. Today I was told by some girl that works there that my bowl topping could not be replaced and that my order could not be canceled. I’m really disappointed by this experience, as it’s not what I’ve come to expect from your service.The lack of customer service skill on the girl whom I interacted with is extremely poor and unhelpful.
Vegan Restaurant
SoBol White Plains
· $$$$ · northWhitePlains · Strict-vegan verified
Fully vegan
Editor synopsis · 0 reviews
Diners overwhelmingly call out the signature dish as the must-order. The vibe reads as vegan restaurant — service is consistently described as warm and unhurried. Common gotcha: queues form at peak times — go early or late.
Excerpts
I’ve been a loyal customer and have placed the same order from your store for years. Today I was told by some girl that works there that my bowl topping could not be replaced and that my order could not be canceled. I’m really disappointed by this experience, as it’s not what I’ve come to expect from your service.The lack of customer service skill on the girl whom I interacted with is extremely poor and unhelpful.
Arrived at 7;50 and the doors were locked. Shortly after—a young lady comes out and says with an attitude, that she has to leave for a family emergency. Unfortunate for me— I was looking to grab a bowl for dinner. Just seems like she wanted to leave early. Bad for biz
Arrived at 7;50 and the doors were locked. Shortly after—a young lady comes out and says with an attitude, that she has to leave for a family emergency. Unfortunate for me— I was looking to grab a bowl for dinner. Just seems like she wanted to leave early. Bad for biz
As someone who works the counter at a restaurant I was embarrassed for the way the counter girl was working. Secondly, I tried to do the build your own bowl option. Chose the classic size, one base, and 3 fruits, because that is what the sign says was included, and additional fruits for a charge. Suddenly by 13.09 bowl was almost 19 dollars. Confused, I asked the girl why that was, and why I was charged 2 dollars for each topping when the large board said I could add 3. When I asked why I was charged, she said “ I dont know” and said well “ dont you work here”. Typically as a the counter person when someone asks me the pricing of something I tend to know the reason as well as additional charges for extras. Then, she added “ They changed it” which really confused me because the bige light up bulletin board clearly stated it, so I am not sure why that would be up if “they changed it” I was honestly very upset, and just felt bitter eating my bowl.