I came to Soul Bowlz and was just about to be ripped off. I asked the cashier for a very simple order: a bowl of granola with bananas and honey. This item is not on the menu, so there was no expectation ahead of time of what the price would be. She rang me up for a fruit bowl (which comes with three servings of fruit) at $4.99, then to add the granola and honey was $1.00 more each. This made my total out to be $7.96. I thought it was a bit pricey, but I was willing to patronize the establishment since I ordered outside of their typical menu. When my food was ready, I received this small bowl of the items I asked for, not even 2/3 of the way full (see photo). I would guess that there was no more than 1/4 cup of granola, one thinly sliced banana, and 2 tablespoons of honey in the entire bowl. I kindly asked the cashier if it was possible to add more granola in order to fill the bowl because the item itself did not look like nearly $10 of food. She graciously said yes, but the staff member in the kitchen interrupted with a nasty attitude and said “We can’t do that! I already gave you double the amount of granola!” At that point, I asked for a full refund of my money, and the kitchen staff continued to tell me that she would not be adding any more granola to my bowl. I then reminded her that the item was not meeting my expectations, and that I had already asked for a refund (which she had been present for from behind the serving window). Long story short, they would rather forfeit $8 than satisfy customers that pay a premium price for average, everyday ingredients.
Soul Bowlz
Excerpts
I came to Soul Bowlz and was just about to be ripped off. I asked the cashier for a very simple order: a bowl of granola with bananas and honey. This item is not on the menu, so there was no expectation ahead of time of what the price would be. She rang me up for a fruit bowl (which comes with three servings of fruit) at $4.99, then to add the granola and honey was $1.00 more each. This made my total out to be $7.96. I thought it was a bit pricey, but I was willing to patronize the establishment since I ordered outside of their typical menu. When my food was ready, I received this small bowl of the items I asked for, not even 2/3 of the way full (see photo). I would guess that there was no more than 1/4 cup of granola, one thinly sliced banana, and 2 tablespoons of honey in the entire bowl. I kindly asked the cashier if it was possible to add more granola in order to fill the bowl because the item itself did not look like nearly $10 of food. She graciously said yes, but the staff member in the kitchen interrupted with a nasty attitude and said “We can’t do that! I already gave you double the amount of granola!” At that point, I asked for a full refund of my money, and the kitchen staff continued to tell me that she would not be adding any more granola to my bowl. I then reminded her that the item was not meeting my expectations, and that I had already asked for a refund (which she had been present for from behind the serving window). Long story short, they would rather forfeit $8 than satisfy customers that pay a premium price for average, everyday ingredients.
This place is always great to visit if your pockets can bear it. The options and customization it's hard to find something you won't enjoy. I've never had anything I disliked here I just stray away because of the price typically but it is worth it. The inside is a very cozy atmosphere but does feel a tad manufactured if that makes sense, not a terrible thing though. The people taking orders are typically very polite but I've had one or two times where they weren't the most attentive, nothing severe and likely not their fault. Overall this is a great place and it's nice to have something like this in the area.
This place is always great to visit if your pockets can bear it. The options and customization it's hard to find something you won't enjoy. I've never had anything I disliked here I just stray away because of the price typically but it is worth it. The inside is a very cozy atmosphere but does feel a tad manufactured if that makes sense, not a terrible thing though. The people taking orders are typically very polite but I've had one or two times where they weren't the most attentive, nothing severe and likely not their fault. Overall this is a great place and it's nice to have something like this in the area.
Update: It's a great place and the price of the smoothies and smoothie bowls is by far the best in town. The prices and the value are really hard to beat and the smoothies are really good and fresh and so are the smoothie bowls. Quick and professional service.