We were very excited to try the vegan offerings. We are always in search of vegan restaurants. Upon arrival we were not greeted at all. As we were reviewing the menu the cook said “ can I just give him his order” as there was a gentleman standing behind us and we didn’t realize. I said “ yes of course “ and we stepped to the side. We placed our order, he asked if I could provide a Phone number to text when our food was ready. I said “of course” and provided the number. We stood in the lot and waited for the text advising our food was ready. We were standing there talking and didn’t notice the first text so there was a second text. The food did come out fairly quick. We went the window he opened the screen and handed the food out. Me and my wife both said thank you. We received no response back and he just shut the screen and walked away. First I thought that it was weird and unprofessional that he didn’t acknowledge us or thank us at all during our visit. We did leave a 20% tip. Not that, that should’ve garnered anything special. But a nice greeting and a thank you goes a long way when you’re in the customer service business. Now for the actual food review. The cheezesteak was very good. There was abundance of fried pickles and they were good. The fried pickles were probably our favorite part of the meal. The roast peace sandwich was dry and could’ve used some more sauce. The fries were good but, there could’ve been a few more. We gave a 2 star because the food was pretty decent. However the service was poor and we felt he was very rude. There’s so many vegan options in Tucson (see my other reviews) I’m not sure we will be giving substance diner another try.
Substance Diner
Excerpts
We were very excited to try the vegan offerings. We are always in search of vegan restaurants. Upon arrival we were not greeted at all. As we were reviewing the menu the cook said “ can I just give him his order” as there was a gentleman standing behind us and we didn’t realize. I said “ yes of course “ and we stepped to the side. We placed our order, he asked if I could provide a Phone number to text when our food was ready. I said “of course” and provided the number. We stood in the lot and waited for the text advising our food was ready. We were standing there talking and didn’t notice the first text so there was a second text. The food did come out fairly quick. We went the window he opened the screen and handed the food out. Me and my wife both said thank you. We received no response back and he just shut the screen and walked away. First I thought that it was weird and unprofessional that he didn’t acknowledge us or thank us at all during our visit. We did leave a 20% tip. Not that, that should’ve garnered anything special. But a nice greeting and a thank you goes a long way when you’re in the customer service business. Now for the actual food review. The cheezesteak was very good. There was abundance of fried pickles and they were good. The fried pickles were probably our favorite part of the meal. The roast peace sandwich was dry and could’ve used some more sauce. The fries were good but, there could’ve been a few more. We gave a 2 star because the food was pretty decent. However the service was poor and we felt he was very rude. There’s so many vegan options in Tucson (see my other reviews) I’m not sure we will be giving substance diner another try.
Wish I came here sooner. This place is DELICIOUS. The seitan is cut so thin. It’s super flavorful. The bread on the TLT is perfection. Cesar dressing A++++ Update. Have come back several times. This place is great. Seating at the brewery next door.
Wish I came here sooner. This place is DELICIOUS. The seitan is cut so thin. It’s super flavorful. The bread on the TLT is perfection. Cesar dressing A++++ Update. Have come back several times. This place is great. Seating at the brewery next door.
First time to Substance and it was really, really good. Me (not vegan) and wife (20yr vegan) got the spicy 'chicken', small fries, large kale salad and a chocolate shake and loved all of it! The seitan chicken was super well cooked, spicy, crunchy, with pickles, tomatoes and shredded lettuce on a toasty sesame bun. Could use a little saucing up, we ordered a side of ranch 👍🏽 The fries were perfectly crispy and seasoned well with salt and pepper. The kale salad was huge and fresh and the dressing (mustardy ranchy) was fab, but wish we had more cause it didn't fully coat the large. Oh and the house croutons were nuts. Cool spot in the back of Screwbean Brewery, where you can take your food to eat and grab a coffee, beer, cocktail. Will come back next time we are in Tucson ❤️