I must say, I'm not impressed with the subway location on military rd here in Benton. I'm not sure if the employees are new, or it's just being mismanaged. Our experience today was not great, in fact very disappointing. Two sandwiches and a Gatorade for $32 is a bit ridiculous first of all. But more importantly was the process how it was made. The first sandwich they made for my wife they left in the toaster to long and it burned. So they took up more time and made another one . She had asked for vinager and oil on her sandwich , and it was not evenly spread. So one side of the sandwich tastes like vinager and the other side just oil.. they made my sandwich next. We go to check out and where is my sandwich. No one can find it. Did it disappear, did you give it to someone else. Within 30 seconds of it being made it and wrapped up it disappeared. So they took up even more of our time and half ass made another one for me, that was just thrown together. The vegetable selection was the lowest quality I've ever seen in a restaurant. The lettuce was a white and yellow color, the olives were sour looking and had a weird smell. They had no cucumber or a very big selection like normal. And it all looked like it need to be tossed and fresh produce brought in. We asked for a military discount, and said they gave it to us, yet the receipt showed nothing. So they took up more time, had to refund our money and re do it. All in all, getting two sandwiches and a Gatorade from this location with no one else in line took us 25 minutes, and came home and it tasted disgusting and old. No apologies we're given or anything to make right. We will not be back to this location and I will be telling everyone we know about our experience. According to Benton rants and races online, apparently we are not the only ones that have had issues. Wish I would of saw those posts before we went.
Subway
Excerpts
I must say, I'm not impressed with the subway location on military rd here in Benton. I'm not sure if the employees are new, or it's just being mismanaged. Our experience today was not great, in fact very disappointing. Two sandwiches and a Gatorade for $32 is a bit ridiculous first of all. But more importantly was the process how it was made. The first sandwich they made for my wife they left in the toaster to long and it burned. So they took up more time and made another one . She had asked for vinager and oil on her sandwich , and it was not evenly spread. So one side of the sandwich tastes like vinager and the other side just oil.. they made my sandwich next. We go to check out and where is my sandwich. No one can find it. Did it disappear, did you give it to someone else. Within 30 seconds of it being made it and wrapped up it disappeared. So they took up even more of our time and half ass made another one for me, that was just thrown together. The vegetable selection was the lowest quality I've ever seen in a restaurant. The lettuce was a white and yellow color, the olives were sour looking and had a weird smell. They had no cucumber or a very big selection like normal. And it all looked like it need to be tossed and fresh produce brought in. We asked for a military discount, and said they gave it to us, yet the receipt showed nothing. So they took up more time, had to refund our money and re do it. All in all, getting two sandwiches and a Gatorade from this location with no one else in line took us 25 minutes, and came home and it tasted disgusting and old. No apologies we're given or anything to make right. We will not be back to this location and I will be telling everyone we know about our experience. According to Benton rants and races online, apparently we are not the only ones that have had issues. Wish I would of saw those posts before we went.
Came in today and was rudely greeted by a black male. He had his AirPod in, didn’t speak, and rolled his eyes as if he was annoyed I was coming in. I asked him to toast and place my meat a certain way. He continued his attitude and began arguing with me why he wasn’t fixing it. I simply told him that he had been rude as soon as I walked.. his response was “he just woke up from his nap”. I said that has nothing to do with providing good customer and fixing the customer sandwich how they prefer. I asked for someone else he stated he was the store manager. Still refusing to fix my sandwich as I asked.. just going back and forth with me. This who you have running your store. Someone who lacks professionalism, customer service, and simple hospitality. You can tell he doesn’t enjoy his job. Me being a paying customer I should be allowed to express how I would like my food made as that whole point of subway and your company’s slogan.
Came in today and was rudely greeted by a black male. He had his AirPod in, didn’t speak, and rolled his eyes as if he was annoyed I was coming in. I asked him to toast and place my meat a certain way. He continued his attitude and began arguing with me why he wasn’t fixing it. I simply told him that he had been rude as soon as I walked.. his response was “he just woke up from his nap”. I said that has nothing to do with providing good customer and fixing the customer sandwich how they prefer. I asked for someone else he stated he was the store manager. Still refusing to fix my sandwich as I asked.. just going back and forth with me. This who you have running your store. Someone who lacks professionalism, customer service, and simple hospitality. You can tell he doesn’t enjoy his job. Me being a paying customer I should be allowed to express how I would like my food made as that whole point of subway and your company’s slogan.
So me and my son went in there to order and I guess it was the manager training somebody said oh no, get the paying customers first we’re referring to the online orders inferring that we were not paying customers when we haven’t even been able to order yet extremely rude!!! Mind you I’ve only ate Subway twice in the last 10 years because of how bad my experiences with them have been this just sealed it