I've put off this review for a long time hoping the owner would clean up his act. Don't get me wrong, the food is pretty good just like all subways but I've been going to this subway for years and the story has just gotten worse. The employees for the most part have been very nice but ALWAYS overworked. I've been in this store so many times when it's packed with people waiting and there's ONE employee trying to do everything. There was recently a German woman (not sure her nationality) working there. She was always nice. One day i went in and it was so busy and she was there alone. She was so visibly stressed and frustrated but refused to complain. When i asked her if she was ok, she just said, "I've had enough" she's since quit. Today i went in and there was one girl working. She was trying to cook bread, make sandwiches, clean, take phone orders, ringing customers up, etc all alone. Again, i asked if she was ok. She was literally almost in tears. The store was packed, several customers got frustrated and left but she was going as fast as she could. I hope the owner of this franchise reads this. You have been abusing your employees far too long leaving them alone to do the job of 2 or three. You need to treat people right. I've watched over the years as you've lost some good employees because of this. I rarely go in anymore because i don't want to add to their workload. At a bare minimum, you should ALWAYS have two people working. Until this is rectified, i won't return.
Subway
Excerpts
I've put off this review for a long time hoping the owner would clean up his act. Don't get me wrong, the food is pretty good just like all subways but I've been going to this subway for years and the story has just gotten worse. The employees for the most part have been very nice but ALWAYS overworked. I've been in this store so many times when it's packed with people waiting and there's ONE employee trying to do everything. There was recently a German woman (not sure her nationality) working there. She was always nice. One day i went in and it was so busy and she was there alone. She was so visibly stressed and frustrated but refused to complain. When i asked her if she was ok, she just said, "I've had enough" she's since quit. Today i went in and there was one girl working. She was trying to cook bread, make sandwiches, clean, take phone orders, ringing customers up, etc all alone. Again, i asked if she was ok. She was literally almost in tears. The store was packed, several customers got frustrated and left but she was going as fast as she could. I hope the owner of this franchise reads this. You have been abusing your employees far too long leaving them alone to do the job of 2 or three. You need to treat people right. I've watched over the years as you've lost some good employees because of this. I rarely go in anymore because i don't want to add to their workload. At a bare minimum, you should ALWAYS have two people working. Until this is rectified, i won't return.
Can never receive an online order in time. They make everyone’s sandwiches in store first even though you ordered before everybody else. Takes 30 minutes after it says it’s ready. Has happened multiple times.
Can never receive an online order in time. They make everyone’s sandwiches in store first even though you ordered before everybody else. Takes 30 minutes after it says it’s ready. Has happened multiple times.
Extremely disappointed. I placed a delivery order and wasn’t informed they were out of the bread I requested until the Dasher texted me at pickup time — no call or update from the restaurant. When the food finally arrived, the sandwiches were a mess: sauce was everywhere, and the bacon wasn’t even warmed up. Poor communication and sloppy preparation. Will not be ordering from this location again.