My recent visit to this Durant restaurant left me with mixed impressions. The space itself is clean with a nice bright atmosphere and the overall ambiance is pleasant especially in a town where elevated dining options are limited. Service, however, missed the mark. Our server seemed new, which I truly hope was the case, because despite the restaurant being slow, drink refills were difficult to get and our food took far too long to arrive. By the time our meals made it to the table, it was clear they had been sitting in the window unattended. The chicken on my plate was hot, waffle cool, and the egg plate had already cooled completely. The bright spot of the meal was the fried okra—served hot, crispy, and easily the best-prepared item we tasted. Unfortunately, the rest of the experience didn’t match that quality. For the price, the value simply wasn’t there. While the restaurant offers a nicer atmosphere than most local options, the service and food execution need improvement. I will say the employees do have a positive energy which is pleasant and refreshing. I only visited once and some of the other reviews show a positive reflection so this is why I am considering I may have come in on an off day for the restaurant.
The Artisan at Brick Street Hotel
Excerpts
My recent visit to this Durant restaurant left me with mixed impressions. The space itself is clean with a nice bright atmosphere and the overall ambiance is pleasant especially in a town where elevated dining options are limited. Service, however, missed the mark. Our server seemed new, which I truly hope was the case, because despite the restaurant being slow, drink refills were difficult to get and our food took far too long to arrive. By the time our meals made it to the table, it was clear they had been sitting in the window unattended. The chicken on my plate was hot, waffle cool, and the egg plate had already cooled completely. The bright spot of the meal was the fried okra—served hot, crispy, and easily the best-prepared item we tasted. Unfortunately, the rest of the experience didn’t match that quality. For the price, the value simply wasn’t there. While the restaurant offers a nicer atmosphere than most local options, the service and food execution need improvement. I will say the employees do have a positive energy which is pleasant and refreshing. I only visited once and some of the other reviews show a positive reflection so this is why I am considering I may have come in on an off day for the restaurant.
This was such a great experience! Even more wonderful was that almost everything on the menu that night was gluten free. That's normally a hardship, but at The Artisan it was a blessing. ❤️ Thank you for a wonderful Valentine Dinner with my sweet hubby.
This was such a great experience! Even more wonderful was that almost everything on the menu that night was gluten free. That's normally a hardship, but at The Artisan it was a blessing. ❤️ Thank you for a wonderful Valentine Dinner with my sweet hubby.
I had a wonderful experience at this restaurant. The space is beautifully designed, modern, classic, and very inviting and the food was delicious with perfectly sized portions. The service was attentive throughout, and the manager’s professionalism and genuine hospitality truly made the visit feel special. I will definitely be returning. ✨