Urbane Cafe

Yesterday I had visited Urbane Cafe for the first time. Let me say as a first time experience Terence left a very good impression on me. He's kind, knowledgeable on all my questions, and very professional all around. As for food he recommended me his personal favorites like the Club and Pesto I believe. I chose the Club and it was very good. I hope to revisit for that Pesto he mentioned. I even sampled a bit of their drinks like the cucumber lemonade which was very refreshing. And all around the staff were nice welcoming me in and the restaurant was really clean, I just wanted an extra shine on their employee Terence.

Yesterday I had visited Urbane Cafe for the first time. Let me say as a first time experience Terence left a very good impression on me. He's kind, knowledgeable on all my questions, and very professional all around. As for food he recommended me his personal favorites like the Club and Pesto I believe. I chose the Club and it was very good. I hope to revisit for that Pesto he mentioned. I even sampled a bit of their drinks like the cucumber lemonade which was very refreshing. And all around the staff were nice welcoming me in and the restaurant was really clean, I just wanted an extra shine on their employee Terence.

YOU DROPPED A (SALT) BOMB ON ME: I hate to do this. One of my favorite discoveries of 2025 was trying Urbane Cafe and frequenting it as often as possible. I focus on the salads, either the Crunchy Peanut or the Cilantro Chicken which have always been tasty. Except today. I placed an order for pickup at 3:59:31 on Feb 7, arriving a few minutes early. I had two false alarms (thinking my order was ready), letting the expediter the order was for Joe when asked. Chances would have it that a Jolenta also ordered -- I had to hand it back after he kindly brought it over to me, which didn't seem to make him happy. My order was five minutes late and not called out like the other orders. I may hav misread this reaction, but when I got home and took a bite of my Crunchy Peanut Salad I got a massive salt bomb on the chicken, crispy onions, peanut section, ruining my entire salad (I have high blood pressure and tossed) -- a first. I won't be back to this location.

YOU DROPPED A (SALT) BOMB ON ME: I hate to do this. One of my favorite discoveries of 2025 was trying Urbane Cafe and frequenting it as often as possible. I focus on the salads, either the Crunchy Peanut or the Cilantro Chicken which have always been tasty. Except today. I placed an order for pickup at 3:59:31 on Feb 7, arriving a few minutes early. I had two false alarms (thinking my order was ready), letting the expediter the order was for Joe when asked. Chances would have it that a Jolenta also ordered -- I had to hand it back after he kindly brought it over to me, which didn't seem to make him happy. My order was five minutes late and not called out like the other orders. I may hav misread this reaction, but when I got home and took a bite of my Crunchy Peanut Salad I got a massive salt bomb on the chicken, crispy onions, peanut section, ruining my entire salad (I have high blood pressure and tossed) -- a first. I won't be back to this location.

Outstanding customer service at the Urbane Cafe in Valencia (Copper Hill & Newhall Ranch Road). We received a Power Veggie Salad that was supposed to have tofu but had roast beef instead. I went back to exchange it, and the staff member and manager immediately took ownership and handled it with professionalism and care. They refunded the credit card, prepared a fresh salad exactly as ordered, provided a vegan-friendly sandwich, a fruit cup, and even offered me a drink. They truly went above and beyond. Mistakes happen, but their response showed real leadership and a genuine commitment to taking care of their customers. Because of this experience, they’ve earned our continued business and recommendation. Excellent team and outstanding service.