Village Inn

Went to have lunch with family. Got put on a list to be seated. There were at least 8 empty tables. Sat for 20 mins waiting to be seated while 8 employees were bsing at the main counter. Finally got seated, host asked us if we needed a kids menu and we said yes. He never came back. Sat for another 10 mins and never had a server come over. Looking around at the other tables they seemed to be waiting and looking around like they were waiting for service as well. Needless to say I will not be coming back to this location.

Went to have lunch with family. Got put on a list to be seated. There were at least 8 empty tables. Sat for 20 mins waiting to be seated while 8 employees were bsing at the main counter. Finally got seated, host asked us if we needed a kids menu and we said yes. He never came back. Sat for another 10 mins and never had a server come over. Looking around at the other tables they seemed to be waiting and looking around like they were waiting for service as well. Needless to say I will not be coming back to this location.

I am writing to formally express my disappointment regarding my recent experience at your Village Inn location. Due to a previous negative dine-in experience, I specifically chose takeout this time in hopes of avoiding further issues. Unfortunately, this visit was even more frustrating. Upon arriving home, we realized that half of our order was missing. We returned to the restaurant to retrieve the missing hashbrowns. After returning home again, we then discovered that my child’s meal was also missing, requiring yet another trip back. By the time the order was finally complete, the food was cold due to the repeated drives back and forth caused by these errors. Before returning again, I attempted to resolve the situation by phone. I called the restaurant 11 separate times, and no one answered. This lack of responsiveness made an already frustrating situation significantly worse. When I was finally able to reach the store and asked to speak with a manager, I was told the manager was unavailable because he was also the sole cook working that day. I was then hung up on mid-conversation. Being dismissed and hung up on while trying to resolve an issue is completely unacceptable and highly unprofessional. After three separate trips to correct mistakes that should not have occurred in the first place, I ultimately returned the entire order and demanded a refund, as the food was no longer usable and the experience had become unnecessarily stressful and time-consuming. At this point, it is difficult to understand how this location can continue operating under these conditions. If the restaurant is unable to properly staff, answer phones, complete orders accurately, or provide basic customer service, it would honestly be better for the store to temporarily close rather than continue providing this level of service to customers. As a paying customer, I expect: • Orders to be complete and accurate • Food to be served hot and fresh • Professional and respectful customer service This experience failed in all of these areas.

I am writing to formally express my disappointment regarding my recent experience at your Village Inn location. Due to a previous negative dine-in experience, I specifically chose takeout this time in hopes of avoiding further issues. Unfortunately, this visit was even more frustrating. Upon arriving home, we realized that half of our order was missing. We returned to the restaurant to retrieve the missing hashbrowns. After returning home again, we then discovered that my child’s meal was also missing, requiring yet another trip back. By the time the order was finally complete, the food was cold due to the repeated drives back and forth caused by these errors. Before returning again, I attempted to resolve the situation by phone. I called the restaurant 11 separate times, and no one answered. This lack of responsiveness made an already frustrating situation significantly worse. When I was finally able to reach the store and asked to speak with a manager, I was told the manager was unavailable because he was also the sole cook working that day. I was then hung up on mid-conversation. Being dismissed and hung up on while trying to resolve an issue is completely unacceptable and highly unprofessional. After three separate trips to correct mistakes that should not have occurred in the first place, I ultimately returned the entire order and demanded a refund, as the food was no longer usable and the experience had become unnecessarily stressful and time-consuming. At this point, it is difficult to understand how this location can continue operating under these conditions. If the restaurant is unable to properly staff, answer phones, complete orders accurately, or provide basic customer service, it would honestly be better for the store to temporarily close rather than continue providing this level of service to customers. As a paying customer, I expect: • Orders to be complete and accurate • Food to be served hot and fresh • Professional and respectful customer service This experience failed in all of these areas.

May 8th, 2025 Fast friendly service. Really enjoyed our dinner at this restaurant. There are many choices of seating to accommodate large or small parties. Child friendly. Nice windows for outdoor viewing. I look forward to dining here again.