WaBa Grill

Service is a JOKE Placed an online order at 1:09 PM for 1 bowl and an order of dumplings. I have been sitting in the store since 1:18 PM, though I had to walk around to the front because the back door leading to the parking lot was locked. App said the order would be ready by 1:21 PM. It is now 1:45 PM and I still have no food. Nothing has been communicated to me, not employee has explained the delay, made any mention, or offered any sort of explanation or apology. I understand that things can get backed up, but this sort of delay and lack of acknowledgement is disrespectful of my time and the people who have been waiting with me. I have watched people come in after me order, eat, and leave. I was originally handed an order that wasn't even mine even after I announced who I was and that I was there for a lunch break. I have wasted my entire lunch break waiting for an order that was supposed to be ready 35 minutes ago. I left at 1:48 PM. Would not give a refund, credit, anything. No apology, just a "thank you" for being patient. They ran out of chicken, she said. During lunch.

Service is a JOKE Placed an online order at 1:09 PM for 1 bowl and an order of dumplings. I have been sitting in the store since 1:18 PM, though I had to walk around to the front because the back door leading to the parking lot was locked. App said the order would be ready by 1:21 PM. It is now 1:45 PM and I still have no food. Nothing has been communicated to me, not employee has explained the delay, made any mention, or offered any sort of explanation or apology. I understand that things can get backed up, but this sort of delay and lack of acknowledgement is disrespectful of my time and the people who have been waiting with me. I have watched people come in after me order, eat, and leave. I was originally handed an order that wasn't even mine even after I announced who I was and that I was there for a lunch break. I have wasted my entire lunch break waiting for an order that was supposed to be ready 35 minutes ago. I left at 1:48 PM. Would not give a refund, credit, anything. No apology, just a "thank you" for being patient. They ran out of chicken, she said. During lunch.

The food was prepared exactly as requested, with fresh ingredients and the order made just the way it was customized, which made the whole experience even better. Portions were just right and everything came out hot, flavorful, and nicely presented, making this a spot that is easy to recommend and worth coming back to.

The food was prepared exactly as requested, with fresh ingredients and the order made just the way it was customized, which made the whole experience even better. Portions were just right and everything came out hot, flavorful, and nicely presented, making this a spot that is easy to recommend and worth coming back to.

Super disappointed, I ordered 2 bowls, miso soup and 2 sauces online. I waited about 20-30 mins for my order and by the time I got it, it was cold and the rice wasn’t fully cooked. The miso was cold and didn’t have any flavor and the 2 sauces I ordered never came and they charged me anyway. Never coming back again! Waste of money and time.