My partner and I visited this ramen restaurant today and had a very disappointing experience. When one of our meals could not be eaten due to an issue with the dish, we politely asked for it to be removed from the bill. Staff immediately refused and showed little willingness to understand or accommodate the situation, including my partner’s legitimate dietary needs. The interaction escalated after we asked to speak with a manager. Despite never having been to this restaurant before, the manager accused us of “doing this all the time,” which was both inaccurate and inappropriate. We were also spoken about in another language during the exchange, which felt highly unprofessional and contributed to a sense of disrespect and microaggression. Most concerning, the manager stated that if the item were removed from the bill, we would not be allowed to return to the restaurant. We ultimately and professionally declined to pay for a meal that was not eaten, after which the bill was finally adjusted so we could pay only for what we consumed. Mistakes happen, but the way this situation was handled including the lack of respect, accountability, and basic customer service was unacceptable. Unfortunately, this experience has ensured we will not be returning.
Waku Waku Ramen Waltham
Excerpts
My partner and I visited this ramen restaurant today and had a very disappointing experience. When one of our meals could not be eaten due to an issue with the dish, we politely asked for it to be removed from the bill. Staff immediately refused and showed little willingness to understand or accommodate the situation, including my partner’s legitimate dietary needs. The interaction escalated after we asked to speak with a manager. Despite never having been to this restaurant before, the manager accused us of “doing this all the time,” which was both inaccurate and inappropriate. We were also spoken about in another language during the exchange, which felt highly unprofessional and contributed to a sense of disrespect and microaggression. Most concerning, the manager stated that if the item were removed from the bill, we would not be allowed to return to the restaurant. We ultimately and professionally declined to pay for a meal that was not eaten, after which the bill was finally adjusted so we could pay only for what we consumed. Mistakes happen, but the way this situation was handled including the lack of respect, accountability, and basic customer service was unacceptable. Unfortunately, this experience has ensured we will not be returning.
Came here for lunch with my friends, Lauren was a gem! Excellent service and the food was delicious. Definitely recommend trying the Demon Pop Ramen. Will come back soon. Thank you for a good time!
Came here for lunch with my friends, Lauren was a gem! Excellent service and the food was delicious. Definitely recommend trying the Demon Pop Ramen. Will come back soon. Thank you for a good time!
I generally enjoy eating here but I wasn't expecting a golf-ball sized clump of noodles at the bottom of my bowl this time around. They were extremely clumped probably during to overcooking or not rinsing off excess starch before serving which makes me think that the cooked noodles were sitting out on the counter for a while. The soup was also not hot at all upon serving, just mildly warm. Other than that, the new menu design (made to look like a magazine) was quite cute and the service was also attentive.