I’m extremely disappointed with my recent order. I ordered the steak and chicken combo and the grilled steak hibachi combo with fried rice, stir-fry noodles, and vegetables. Before placing the order, I specifically called the location to confirm that I did not want any vegetables mixed into my rice. The young lady who answered assured me that it would not be a problem. When my food arrived (after spending $45), there was no rice at all. I called back immediately, and instead of trying to resolve the issue, I was told, “It’s not my fault. The cook said rice doesn’t come with it.” That made no sense considering I’ve ordered this exact meal many times before and it always comes with rice and it was clearly listed on my receipt as fried rice. I even paid extra to for the stir-fry noodles. What’s most disappointing is that no one called to inform me there was an issue before sending out the order. A simple phone call could have fixed everything. Instead of attempting to accommodate me or correct the mistake, the employee was dismissive and had an attitude. The situation escalated out of frustration, but it never should have gotten there. Her response was “ oh well “. That makes no sense, especially coming from one of your chamber members and a loyal customer to your restaurant. This is not how a business should handle customer concerns, and this is certainly not the level of professionalism that should be at the front desk. Customer service matters just as much as the food. Very disappointing experience.
Zen Ramen & Grill
Excerpts
I’m extremely disappointed with my recent order. I ordered the steak and chicken combo and the grilled steak hibachi combo with fried rice, stir-fry noodles, and vegetables. Before placing the order, I specifically called the location to confirm that I did not want any vegetables mixed into my rice. The young lady who answered assured me that it would not be a problem. When my food arrived (after spending $45), there was no rice at all. I called back immediately, and instead of trying to resolve the issue, I was told, “It’s not my fault. The cook said rice doesn’t come with it.” That made no sense considering I’ve ordered this exact meal many times before and it always comes with rice and it was clearly listed on my receipt as fried rice. I even paid extra to for the stir-fry noodles. What’s most disappointing is that no one called to inform me there was an issue before sending out the order. A simple phone call could have fixed everything. Instead of attempting to accommodate me or correct the mistake, the employee was dismissive and had an attitude. The situation escalated out of frustration, but it never should have gotten there. Her response was “ oh well “. That makes no sense, especially coming from one of your chamber members and a loyal customer to your restaurant. This is not how a business should handle customer concerns, and this is certainly not the level of professionalism that should be at the front desk. Customer service matters just as much as the food. Very disappointing experience.
We came here on a Saturday evening around 8:30 pm. Ordering was super easy through the kiosk, and there was plenty of seating available — only a few people dining in and picking up. We got the Spicy Pork Miso ramen, and it was pretty darn good! The broth had great flavor, and the pork was tender. Service was smooth even though it’s mostly self-serve. Overall, a cozy spot with good food — I’d definitely come back to try more ramen options! 🍜
We came here on a Saturday evening around 8:30 pm. Ordering was super easy through the kiosk, and there was plenty of seating available — only a few people dining in and picking up. We got the Spicy Pork Miso ramen, and it was pretty darn good! The broth had great flavor, and the pork was tender. Service was smooth even though it’s mostly self-serve. Overall, a cozy spot with good food — I’d definitely come back to try more ramen options! 🍜
My first time visiting this place, and I’m really happy with the whole experience.The food was tasty, and the prices were reasonable. Service was great and they recommended some delicious new dishes for us to try. Paired with the drinks, we left feeling full and satisfied. There are also a lot of claw machines there, which makes it a fun place for kids. It’s a great spot for a family meal and some playtime after. Highly recommend it to anyone and we will visit again soon!!!